Technical Support & Training Engineer, Building Envelope

Socket.dev; North Carolina; On-site; USD 90,000 - 99,000; Full time

Job summary

DDP Specialty Electronic Materials US, LLC in Salisbury, NC seeks a Technical Service Specialist to provide technical marketing support for our ArmorWall Plus products, respond to inquiries, and develop installation guidelines for customers and distributors.

You will conduct hands-on product training, perform field observations, assist launches, and help grow sales while applying product knowledge and building code understanding. Travel ~40% required.

Qualifications

• Bachelor’s degree, or foreign equivalent, in Industrial Engineering, industrial Technology, or a related field and one (1) year of experience in the job offered, or a related occupation.
• One year of demonstrated experience in technical and engineering support answering questions related to manufacturer’s product and building codes/standards, and applying those codes/standards.
• Creating technical installation guidelines for new products through hands-on product training and coordination with R&D.
• Providing technical analysis of competitive products and creating technical marketing literature to support the sales organization.

Responsibilities

• Provide technical marketing support for existing North American products (ArmorWall Plus).
• Respond to customer and distributor inquiries; develop technical content supporting product use and benefits.
• Conduct hands-on product training with customers and distribution partners; perform field installation training and onsite jobsite observations.
• Assist in product launches; support sales growth of existing product line; ensure product quality aligns with customer expectations.

Skills

Technical support

Engineering knowledge

Building codes knowledge

Education

Bachelor’s degree in Industrial Engineering or related field

Job description

DDP Specialty Electronic Materials US, LLC in Salisbury, NC seeks a Technical Service Specialist to provide technical marketing support for our ArmorWall Plus products, respond to inquiries, and develop installation guidelines for customers and distributors.

You will conduct hands-on product training, perform field observations, assist launches, and help grow sales while applying product knowledge and building code understanding. Travel ~40% required.