Senior Installation Technician

RavenTek; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Job summary

A leading company in IT services seeks a Senior Installation Technician to ensure the operational success of various client programs. The technician will be responsible for installation, maintenance, and troubleshooting of technical equipment within a fast-paced, team-oriented environment. A bachelor's degree and Security+ certification are required, along with strong communication and technical skills, ensuring compliance with industry standards.

Qualifications

• Minimum five years of hands-on IT experience.
• Knowledgeable in technical equipment and systems.
• Strong ability to work under supervision and independently.

Responsibilities

• Installs equipment and supervises installation work.
• Maintains and troubleshoots equipment and systems.
• Conducts testing and investigates failures.

Skills

Proficiency in equipment and software installations

Troubleshooting

Customer relationship management

Change management

IT service management

Oral and written communication skills

Knowledge of ICD 503 and NIST standards

Education

Bachelor's degree in related field

Tools

Equipment Life Cycles

IT Asset Management

Job description

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Description

Job Title: Senior Installation Technician

Department: Operations – Services

Reports To: RavenTek Program Manager

Location: Washington DC Metro Area

Schedule: Monday – Friday

Hours: Full-time, 40-hours/week

FLSA Status: Salary, exempt

Clearance: TS/ SCI with CI Polygraph

Position Summary

The Senior Installation Technician will support the customer, providing support to its Units and Offices to ensure the success of the program's mission. The performance of the Senior Installation Technician position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer.

Requirements

Essential Duties and Responsibilities

• Installs equipment and systems.
• Supervises installation and assembly work done by other technicians.
• Maintains equipment and systems.
• Conducts testing and troubleshooting of equipment and systems.
• Investigates equipment and system failures, to determine the cause and repair work required.
• Some travel will be required.
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
• Monitor and respond to RavenTek email a minimum of 3 times per week.
• Complete required compliance training as assigned.
• Other duties as assigned.
  
  

Qualifications, Knowledge, And Critical Skills

• Knowledgeable in technical equipment, IT assets and systems within the facilities, and supports the innovation of equipment, systems and controls in the facility.
• Proven track record in the deployment and maintenance of extensive global networks and systems, complemented by a thorough grasp of IC ITE services with a minimum of five years of hands-on IT experience.
• Demonstrate proficiency in equipment, software, and systems installations; troubleshooting, customer relationship management, change management, risk management, and IT service management.
• Strong oral and written communication skills and tact when interfacing with other offices, individuals, and institutions.
• Knowledgeable in ICD 503, DCID 6/3, DIA-CAP, and NIST standards to ensure robust information assurance and compliance.
• Proficiency in classified IT environments, terminology, Equipment Life Cycles, and IT Asset Management is a key asset.
• Ability to prioritize and work on tasks simultaneously in a fast-paced environment.
• Ability to work in a team environment in a positive manner.
• Ability to maintain a high level of professionalism in a fast-paced work environment.
• Ability to work both independently and under supervision.
  
  

Education & Work Experience

• A bachelor's degree in related field with 6 years' experience.
  
  

Certifications, Licenses

• Security+ required.
• ITIL Certification desired.
  
  

Special Requirements

• TS/ SCI with CI Polygraph.
  
  

Work Environment

Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands

To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; bend, stoop, crouch, kneel as needed to install equipment; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. The ability to stand, walk, squat, bend, kneel, stoop, and climb will be required for this position. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 30 pounds. Regular and predictable attendance is essential.

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. This job description is not intended to be an all-inclusive list of duties and standards of the position.

PI242970852

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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