Technical Support Technician

INSPYR Solutions; Ashburn (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

INSPYR Solutions in Ashburn, VA is seeking a motivated Technical Support Technician to provide day-to-day technical assistance to end users. This onsite role involves identifying, researching, and resolving hardware and system issues while delivering excellent customer service under close supervision.

The position is a 6-month contract with extensions and potential conversion to FTE, night shift from 9pm to 7am, onsite in Ashburn/Leesburg.

Qualifications

• 0–3 years of experience in technical support or related role.
• Associate's degree in Information Technology or related field (or equivalent experience).
• Basic knowledge of IT concepts and practices.
• Strong customer service and communication skills.
• Ability to work under immediate supervision.

Responsibilities

• Provide technical support to end users via telephone, email, and in-person requests.
• Identify, research, troubleshoot, and resolve hardware and system issues.
• Document, track, and monitor reported problems to ensure timely resolution.
• Escalate unresolved issues according to established guidelines.
• Maintain accurate records of support requests and solutions.
• Follow pre-established instructions, procedures, and best practices.
• Communicate clearly and professionally with users and team members.

Skills

Customer service

Communication skills

Follow instructions

Under supervision

Education

Associate degree in IT

Equivalent experience

Job description

Title: Technical Support Technician
Location: Ashburn and Leesburg VA - fully onsite
Duration: 6 months + extensions & Conversion to FTE
Compensation: $20-$23/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Perm Shift: Night shift 9pm-7am

• Sat night - Wed morning
• Tues night - Sat morning

Job Summary

We are seeking a motivated and customer-focused Technical Support Tech to provide day-to-day technical assistance to end users. This role is responsible for identifying, researching, and resolving a variety of technical issues while delivering excellent customer service. The ideal candidate will follow established procedures, document issues accurately, and work under close supervision to ensure timely problem resolution.

Key Responsibilities

• Provide technical support to end users via telephone, email, and in-person requests
• Identify, research, troubleshoot, and resolve hardware and system issues
• Document, track, and monitor reported problems to ensure timely resolution
• Escalate unresolved issues according to established guidelines
• Maintain accurate records of support requests and solutions
• Follow pre-established instructions, procedures, and best practices
• Communicate clearly and professionally with users and team members

Qualifications

• 0–3 years of experience in technical support or a related role
• Identify, research, troubleshoot, and resolve hardware and system issues
• Basic knowledge of commonly used concepts, practices, and procedures within IT support
• Ability to follow instructions and established guidelines
• Strong customer service and communication skills
• Ability to work effectively under immediate supervision
• Associate's degree in Information Technology or a related field (or equivalent experience)

Nice to have but not required

• Ticketing knowledge/experience
• Certification(s)
• Data center experience

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.