Onsite Night-Shift IT Support Technician

INSPYR Solutions; Ashburn (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

INSPYR Solutions in Ashburn, VA is seeking a motivated Technical Support Technician to provide day-to-day technical assistance to end users. This onsite role involves identifying, researching, and resolving hardware and system issues while delivering excellent customer service under close supervision.

The position is a 6-month contract with extensions and potential conversion to FTE, night shift from 9pm to 7am, onsite in Ashburn/Leesburg.

Qualifications

• 0–3 years of experience in technical support or related role.
• Associate's degree in Information Technology or related field (or equivalent experience).
• Basic knowledge of IT concepts and practices.
• Strong customer service and communication skills.
• Ability to work under immediate supervision.

Responsibilities

• Provide technical support to end users via telephone, email, and in-person requests.
• Identify, research, troubleshoot, and resolve hardware and system issues.
• Document, track, and monitor reported problems to ensure timely resolution.
• Escalate unresolved issues according to established guidelines.
• Maintain accurate records of support requests and solutions.
• Follow pre-established instructions, procedures, and best practices.
• Communicate clearly and professionally with users and team members.

Skills

Customer service

Communication skills

Follow instructions

Under supervision

Education

Associate degree in IT

Equivalent experience

Job description

INSPYR Solutions in Ashburn, VA is seeking a motivated Technical Support Technician to provide day-to-day technical assistance to end users. This onsite role involves identifying, researching, and resolving hardware and system issues while delivering excellent customer service under close supervision.

The position is a 6-month contract with extensions and potential conversion to FTE, night shift from 9pm to 7am, onsite in Ashburn/Leesburg.