Technical Support Tech II

TekWissen LLC; Arlington (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

TekWissen LLC is seeking a Technical Support Tech II for a 5‑month on‑site assignment in Arlington, VA. You will own the front line of the ticket queue, acknowledge, triage, and resolve inbound requests by following established SOPs.

Ideal candidates have 3–6 years of technical support experience, are proficient with MS Office, and can work independently in a fast-paced, customer-focused environment.

Qualifications

• 3–6 years of experience in technical support.
• High school diploma or GED required.
• Onsite, 5‑month temporary assignment.

Responsibilities

• Own the front line of the ticket queue, acknowledge, triage, and resolve inbound tickets by following SOPs.
• Reduce backlog and improve first-contact resolution by following established processes.

Skills

MS Office

Ticket resolution

Education

High school diploma or GED

Job description

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global technology leader that is transforming the way people shop, consume content, and interact with digital services. With a strong presence across e-commerce, cloud computing, digital streaming, and artificial intelligence, the company is known for its customer-centric approach, innovation-driven culture, and large-scale global impact. It continues to invest in building products and services that improve everyday life while supporting businesses, communities, and economies worldwide.

Position

Technical Support Tech II

Location

Arlington,VA

Duration

5 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description

• The Networking Rack Execution team requests Tier-One temporary associate to own the front line of our ticket queue - acknowledging, triaging, and resolving inbound tickets by executing established SOPs.
• Most queue volume is repeatable, documented work currently absorbing senior engineer and TPM time better spent on escalations and delivery blockers.
• Two associates provide redundancy, absence coverage, and capacity for volume spikes while holding SLA.
• Out-of-scope or high‑severity items elevate cleanly with full context. Expected outcomes: faster acknowledgment/resolution, higher first‑contact resolution, reduced backlog, and freed senior capacity - with no ad‑hoc actions on shared or production systems.

Top 3 Must Have Hard Skills

• Computer skills (MS)
• Execute existing processes and handle ticket resolution.

Nice to haves

• Long‑term vision with company
• Workers who can quickly contribute to established processes rather than requiring extensive training.

Leadership Principles

• Ownership of work

Years of Experience

• 3-6 years experience

Degree/ Certification Requirements

• High school diploma or GED

Equal Opportunity

TekWissen Group is an equal opportunity employer supporting workforce diversity.