Tier I Tech Support (On-site)

Santa Clara Development Corporation.; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Santa Clara Development Corporation. is seeking an IT Support professional responsible for prioritizing and completing daily IT functions and providing high-quality service across production systems and environments.

You will help maintain documentation, monitor systems, apply patches, and participate in on-call rotations to resolve high-priority issues. A strong mix of technical certifications and a proactive approach is required.

Qualifications

• 1–3 years related IT work experience required.
• CompTIA A+, Network+, Security+ required at time of or during employment.
• Microsoft, Cisco, VMware or other relevant certifications are a plus.

Responsibilities

• Assist in prioritizing and verifying completion of IT support tickets and ensure prompt resolution.
• Assist in developing and maintaining support procedures.
• Assist in maintaining technical documentation for production systems and projects.
• Perform daily monitoring of systems, verifying integrity and availability of systems, applications and databases.

Skills

IT support

Troubleshooting

Documentation

On-call support

Education

Associate degree in IT/CS/MIS

Tools

CompTIA A+

Network+

Security+

Microsoft certifications

Cisco certifications

VMware certifications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SUMMARY:

Responsible for contributing to the successful prioritization and completion of daily Information Technology functions and support. Ensure optimum service quality for existing environments; continued innovation, evaluation, and adoption of new technology solutions; guarantee satisfaction in accordance with the department’s and Company’s high standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Assist in prioritizing and verifying completion of all Information Technology support and managed services tickets; ensuring the Information Technology department provides immediate support and prompt resolution to issues.
• Assist in developing and maintaining support procedures.
• Assist in developing and maintaining technical documentation for all production systems and active projects within the enterprise.
• Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and/or key processes; reviewing system and application logs when necessary.
• Contribute in the installation, deployment, maintenance, and/or rebuilding of existing workstation environments. Configure hardware and peripherals, services, settings, profiles, storage, security access, etc. in accordance with department policies and procedures.
• Maintain patches and security updates on a regular basis and upgrade systems, applications, tools, and utilities to ensure the department follows established compliance and standards guidelines.
• Required to be a part of the on-call schedule to support, troubleshoot and resolve high priority issues.
• Keep all areas clean and sanitized as directed.
• Responsible for maintaining a consistent, regular attendance record.
• Help keep areas clean and sanitized as directed
• Perform other duties as assigned.
• 24 X 7 / 365 a year business setting. Shift work required. Must be willing to rotate, extend, and irregular schedules as required. Required to work weekends, holidays, and overtime. May be required to work odd hours to accommodate projects, system maintenance, critical issues, emergencies, etc.
• Participate in the regular on-call after hours IT support schedule.

EDUCATION / EXPERIENCE:

Associate degree in Information Technology, Computer Science, Engineering, Management Information Systems, or equivalent; minimum of one to three (1-3) years related work experience; or an equivalent combination of education and work experience.

Relevant technical certifications: CompTIA A+, Network+, Security+ required at time of or during employment. Microsoft, Cisco, VMware, or other relevant industry certifications a plus.

Opt-Out Request Honored