Technical Support Team Lead — Fusus Expert & Customer Champion

Axon; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Paid time off

Robust parental leave policy

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Job summary

A leading technology company is seeking a Technical Support Team Lead to provide operational leadership for support specialists. This role involves training, mentoring, and ensuring high-quality customer service. Candidates should possess strong communication skills, technical knowledge in networking, and a Bachelor's degree in a relevant field. The position is located in Peachtree Corners, GA, offering a competitive salary and benefits.

Qualifications

• 2-3 years of leadership experience in a technical support environment.
• Must pass a Criminal Justice Information Services (CJIS) background check.
• Experience with security camera systems is preferred.

Responsibilities

• Provide technical leadership for support specialists.
• Lead a team to ensure performance standards and goals are met.
• Mentor agents and conduct regular training sessions.

Skills

Excellent verbal and written communication skills

Strong comprehension of internet networking and routing

Strong interpersonal skills

Ability to articulate technical concepts

Self-driven and able to manage priorities

Education

Bachelor’s Degree in a technical discipline

Tools

Windows operating systems

Linux networking tools

VMS systems

Job description

A leading technology company is seeking a Technical Support Team Lead to provide operational leadership for support specialists. This role involves training, mentoring, and ensuring high-quality customer service. Candidates should possess strong communication skills, technical knowledge in networking, and a Bachelor's degree in a relevant field. The position is located in Peachtree Corners, GA, offering a competitive salary and benefits.