Technical Support Team Lead – Level 4

Facility Solutions Group, Inc.; Round Rock (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K Program with matching contribution

Medical, Dental and Life benefits

Advancement opportunities for outstanding performers

Job summary

Facility Solutions Group, Inc., located in Round Rock, TX, is looking for a Team Lead, Technical Support Representative - Level 4. This role involves resolving technical issues for clients through various communication channels, while leading and supporting a team of representatives.

The ideal candidate will have strong problem-solving skills and experience in technical service, leading a team effectively, ensuring excellent customer service, and maintaining detailed documentation.

Benefits include support for advanced technology, 401K matching, and opportunities for advancement.

Qualifications

• 2-5 years experience as a Technical Service Representative - Level 2 or above preferred.
• Ability to lead a team of 3 or more people.
• Demonstrated proficiency in technical issues resolution.

Responsibilities

• Provide answers to clients by identifying problems and guiding them through corrective steps.
• Research required information using available resources.
• Respond to tickets, resolve underlying issues and document occurrences and solutions.
• Contribute to internal knowledge base.

Skills

World-class customer service skills

Active listening skills

Problem solving capabilities

Proficient computer skills in remote desktops

Leadership abilities

Attention to proper phone etiquette

Proficiency in typing and grammar

Organizational skills

Education

High School diploma or General Education Degree

Tools

G-Suite

EMS

HVAC

Relay logic lighting controls

Job description

Facility Solutions Group, Inc., located in Round Rock, TX, is looking for a Team Lead, Technical Support Representative - Level 4. This role involves resolving technical issues for clients through various communication channels, while leading and supporting a team of representatives.

The ideal candidate will have strong problem-solving skills and experience in technical service, leading a team effectively, ensuring excellent customer service, and maintaining detailed documentation.

Benefits include support for advanced technology, 401K matching, and opportunities for advancement.