Senior IT Support & Client Solutions Lead

A&B Business Solutions; Sioux Falls (SD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Bonus opportunities

Paid Holidays

401k Retirement Program with partial/m

Community Involvement and paid Volunte

Opportunities for advancement

Several free catered lunches

Job summary

A&B Business Solutions is seeking a Level 4 Helpdesk Technician to join our IT division. This role provides advanced IT support to our customers, handling complex systems and resolving technical issues.

The ideal candidate will mentor staff, document resolutions, and collaborate with IT professionals to improve performance and reliability.

We value a culture of accountability, community involvement, and growth opportunities at our family-owned company.

Qualifications

• Proven experience in a similar role.
• Advanced knowledge of IT systems and networks.
• Excellent problem-solving abilities.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
• Customer Service experience preferred.

Responsibilities

• Provide advanced technical support to customers, resolving complex IT issues
• Collaborate with other IT professionals to diagnose and resolve multi-faceted problems
• Develop and implement IT solutions that improve system performance and reliability
• Document all actions taken during problem resolution.
• Train and mentor helpdesk staff
• Perform quarterly business reviews with assigned clients
• Maintain client relationships
• Act as a technical advisor to sales as they work new IT business leads

Skills

Advanced IT support

Team collaboration

Documentation

Mentoring

Time management

Communication skills

Job description

A&B Business Solutions is seeking a Level 4 Helpdesk Technician to join our IT division. This role provides advanced IT support to our customers, handling complex systems and resolving technical issues.

The ideal candidate will mentor staff, document resolutions, and collaborate with IT professionals to improve performance and reliability.

We value a culture of accountability, community involvement, and growth opportunities at our family-owned company.