Technical Service Desk Manager - People & Tech Leader

Texas Systems Group; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Texas Systems Group in Austin, Texas is seeking a Technical Service Desk Manager. This role involves managing the Service Desk team to ensure the delivery of top-quality services to clients and adhering to Service Level Agreements.

The ideal candidate possesses leadership skills, a strong technical background, and the ability to mentor others while fostering a customer-focused environment.

Preference is given to candidates with relevant degrees or certifications and must have a vehicle for duties related to the position.

Qualifications

• Demonstrate integrity and lead by example.
• Provide technical mentorship to the Service Desk team.
• Strong knowledge in help desk environments and IT applications.

Responsibilities

• Manage daily activities of the service desk team.
• Provide coaching and technical support to team members.
• Interface with technical personnel to resolve escalated customer problems.

Skills

Leadership

Customer Service Orientation

Problem Investigation and Resolution

Technical Mentorship

Interpersonal Skills

Education

College Degree or Professional Certifications (PMP, Microsoft MCTS, Cisco CCNA, VMware VCP)

Tools

ConnectWise

Job description

Texas Systems Group in Austin, Texas is seeking a Technical Service Desk Manager. This role involves managing the Service Desk team to ensure the delivery of top-quality services to clients and adhering to Service Level Agreements.

The ideal candidate possesses leadership skills, a strong technical background, and the ability to mentor others while fostering a customer-focused environment.

Preference is given to candidates with relevant degrees or certifications and must have a vehicle for duties related to the position.