Technical Support Specialist II

Luna Data Solutions, Inc.; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Accident insurance

Short-term disability

Job summary

Luna Data Solutions, Inc. in Austin, TX seeks a Support Technician to join a hands-on onsite team. You will install, repair, and maintain PCs and related systems, providing end-user IT support and practical solutions.

The role focuses on resolving hardware and software issues, mentoring junior technicians, and delivering reliable technology support to executives and staff. Candidates must reside in the Austin area and be authorized to work in the U.S.

Qualifications

• 4+ years providing executive-level IT support.
• 5+ years delivering end-user IT support.
• 5+ years installing and supporting PC hardware and software.
• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment.
• 5+ years supporting Microsoft Office 365 and Teams.
• 4+ years supporting Cisco Webex or similar video conferencing tools.

Responsibilities

• Install, repair, and preventative maintenance of PCs and related systems.
• Troubleshoot software and hardware failures.
• Identify and resolve network problems affecting desktop and laptop users.
• Provide technical support, training, process creation, and lead projects.
• Mentor junior technicians and share knowledge.

Skills

Executive-level support

End-user support

PC hardware

Peripherals troubleshooting

Office 365

Webex

Tools

ServiceNow

Job description

We are seeking a Support Technician role in Austin, TX.

This role requires onsite presence 4-5 days per week. Candidates must reside in the Austin area and be authorized to work in the U.S.

Work to be accomplished

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems related to personal (desktop or laptop) computers. Provides technical support, training, process creation, and leads various project efforts, and is an exceptional local leader and mentor to junior Technicians

Required Skills:

• 4 Experience providing "white-glove" executive-level support.
• 5 Experience providing end-user support.
• 5 Experience supporting personal computer hardware and routine software installation.
• 5 Experience troubleshooting IT hardware and peripherals in an enterprise environment.
• 5 Experience supporting Microsoft productivity tools such as Office 365 and MS Teams.
• 4 Experience supporting video teleconferencing solutions such as Cisco Webex.

Preferred Skills and Qualifications

• 5 Experience creating technical knowledge articles.
• 4 Experience utilizing ServiceNow in a support environment.
• 5 Experience working in a multi-vendor environment for support operations.

What We Offer

• Work on a highly innovative team with cutting-edge technology
• Great opportunity to make a big impact and take ownership of technology initiatives
• Altruistic work
• Competitive compensation and benefits including health, dental, vision, life and accident insurance, short-term disability insurance, and more!

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.