Technical Support Specialist - World-Class Help & Growth

Atomic Search Solutions; Minneapolis (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Macbooks provided

Snacks and drinks

Break room arcade

Job summary

XYZ, a Minneapolis, MN based company, is seeking a Technical Support Representative to help customers by answering questions and fixing issues quickly. You will maintain and update our knowledge base as the product evolves.

In this role you'll be the key to customer happiness, communicating clearly over phone, email and live chat while ensuring world-class service and continuous improvement.

Qualifications

• Tech-savvy with ability to spot problems that aren't obvious.
• Willingness to learn HTML/CSS and improve product knowledge.
• Clear verbal instructions via phone, email and chat.
• Excellent writing and grammar to avoid mistakes.
• Customer-focused mindset with willingness to go the extra mile.

Responsibilities

• Be the key to customer happiness by addressing questions and fixing technical issues quickly.
• Maintain and update the knowledge base with current instructions and media.
• Provide clear guidance to customers over phone, email and live chat.

Skills

Technical aptitude

HTML/CSS

Customer communication

Writing skills

Empathy for customers

Job description

XYZ, a Minneapolis, MN based company, is seeking a Technical Support Representative to help customers by answering questions and fixing issues quickly. You will maintain and update our knowledge base as the product evolves.

In this role you'll be the key to customer happiness, communicating clearly over phone, email and live chat while ensuring world-class service and continuous improvement.