Technical Support Representative

Atomic Search Solutions; Minneapolis (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Macbooks provided

Snacks and drinks

Break room arcade

Job summary

XYZ, a Minneapolis, MN based company, is seeking a Technical Support Representative to help customers by answering questions and fixing issues quickly. You will maintain and update our knowledge base as the product evolves.

In this role you'll be the key to customer happiness, communicating clearly over phone, email and live chat while ensuring world-class service and continuous improvement.

Qualifications

• Tech-savvy with ability to spot problems that aren't obvious.
• Willingness to learn HTML/CSS and improve product knowledge.
• Clear verbal instructions via phone, email and chat.
• Excellent writing and grammar to avoid mistakes.
• Customer-focused mindset with willingness to go the extra mile.

Responsibilities

• Be the key to customer happiness by addressing questions and fixing technical issues quickly.
• Maintain and update the knowledge base with current instructions and media.
• Provide clear guidance to customers over phone, email and live chat.

Skills

Technical aptitude

HTML/CSS

Customer communication

Writing skills

Empathy for customers

Job description

XYZ is a Minneapolis, MN based company that has helped thousands of organizations build great teams by making the hiring process better.

We've been fortunate enough to have an awesome team since day one and are looking to grow by adding a Technical Support Representative.

In this role you'll be the key to customer happiness. When they contact us you'll be able to save their day by answering their questions or getting any technical issues fixed as fast as possible. You'll maintain and contribute to our knowledge base with updated instructions and media as the product changes.

Who you are:

• You're tech-savvy and can recognize problems that aren't immediately obvious.
• You've at least played around with HTML/CSS or are willing to learn it.
• You're comfortable talking with customers, and able to clearly instruct them over phone, email, and live chat.
• Your writing skills are impeccable. Grammar and spelling mistakes don't slip by you.
• You care about helping our customers and can understand their situation. Our goal is to provide world-class support and we need people willing to go the extra mile with our customers to do so.

A little about us (and why you'll want to work here):

• Launched in 2006 as an open source project, XYZ has grown to serve thousands of great, well-known companies from all over the world.
• We're profitable and private. Bootstrapped from the ground up, you'll work directly with the owner and senior management of the company, having loads of input on the direction we take.
• We have a great office in Downtown Minneapolis. Skyway connected and right next to "food truck row", you'll have access to everything you need.
• Relax during lunch in our break room equipped with a home-made MAME arcade or hop on the ping-pong table to show your skills off.
• Competitive salary and benefits.
• Snacks and drinks provided.
• Macbooks for everyone!
• A chance to make an impact on a company that is still growing.