Technical Support Specialist — Weekend & On-Call

AutoStore System, Inc; Salem, Northern (NH, KY); Hybrid; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with company contribution

Paid time off + holidays

401(k) with employer match

Professional development

Job summary

AutoStore System, Inc is seeking a Technical Support Specialist in Salem, NH. The role focuses on providing technical assistance to partners, troubleshooting issues, and delivering on-site support for customers and events.

The position requires strong problem-solving and excellent communication to maintain partner satisfaction. Ideal candidates have 1+ years in a hands-on technical environment and a relevant engineering degree.

Qualifications

• 1+ years of experience in a hands-on technically focused environment.
• Bachelor's degree in Mechanical Engineering, Robotics, or related technical discipline preferred (extensive relevant experience may substitute).
• Strong aptitude for technical problem-solving and customer training.

Responsibilities

• Respond to incident, spare part, warranty, delivery quality, and robot repair cases.
• Provide on-site support to partners and trade shows as needed.
• Attend and contribute to weekly Technical Support Specialist meetings to stay updated.

Skills

Technical troubleshooting

Customer training

Communication

Travel readiness

Education

Bachelor's degree in Mechanical Engineering or Robotics

Job description

AutoStore System, Inc is seeking a Technical Support Specialist in Salem, NH. The role focuses on providing technical assistance to partners, troubleshooting issues, and delivering on-site support for customers and events.

The position requires strong problem-solving and excellent communication to maintain partner satisfaction. Ideal candidates have 1+ years in a hands-on technical environment and a relevant engineering degree.