Technical Support Specialist: WAN/LAN & Customer Service

Honest Networks; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

401k after 3 months

2 weeks paid time-off

7 days paid sick leave

Medical, vision, and dental benefits

Job summary

Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This role focuses on helping our internet subscribers achieve fast, stable and secure connections and troubleshoot LAN issues with a friendly, professional demeanor.

You will work across WAN/LAN/Cloud technologies, perform remote troubleshooting, and collaborate closely with Honest engineers and field technicians to resolve issues and improve service quality.

Qualifications

• 1+ year in technical support, help desk or similar, customer-facing.
• Ability to work EST hours and in multiple channels (email, text, phone, chat).
• Comfort with CLI and resolving LAN/WAN issues.
• Bonus: CompTIA Network+ certification.
• Bilingual in Spanish or Mandarin is a plus.

Responsibilities

• Handle incoming customer communications via phone, text, web chat, and email, covering inquiries from service details to billing to technical troubleshooting.
• Set up and troubleshoot WAN/LAN/Cloud network technologies and devices (routers, switches, firewalls, VPNs, access points).
• Perform remote troubleshooting and resolution of support tickets.
• Create and maintain internal documentation for training and reference.
• Collaborate with Honest engineers, field technicians, and customer support staff.
• Work shifts that may include evenings or weekends.

Skills

Customer service

Multichannel support

Technical troubleshooting

CLI

Time management

Spanish Mandarin

Tools

Slack

GSuite

Atlassian

LibreNMS

Salesforce FSL/Service Cloud

Job description

Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This role focuses on helping our internet subscribers achieve fast, stable and secure connections and troubleshoot LAN issues with a friendly, professional demeanor.

You will work across WAN/LAN/Cloud technologies, perform remote troubleshooting, and collaborate closely with Honest engineers and field technicians to resolve issues and improve service quality.