Technical Support Specialist

Nexarideexpress; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

On-site training program

Job summary

A dynamic telecommunications company is seeking a Technical Support Specialist in Houston, Texas. The role involves delivering exceptional customer service and technical support, installing and repairing services, and educating customers on product usage. Candidates are expected to have at least a high school diploma, with an associate degree in a technical field preferred. The position offers a competitive salary, benefits, and opportunities for career advancement along with an on-site training program.

Qualifications

• Experience in technical support roles is preferred.
• Valid driver's license and clean driving record required.
• Telecom and network data certifications preferred but not required.

Responsibilities

• Deliver exceptional customer service and technical support.
• Install and repair services using telecom equipment.
• Collaborate with teams to prioritize tasks and manage resources.
• Collaborate with dispatch and foreman teams to prioritize tasks and manage resources effectively
• Provide excellent customer service and education on product usage, setup, and maintenance
• Maintain accurate records of inventory equipment and materials used for installations and repairs

Skills

Customer service skills

Technical problem-solving

Communication skills

Critical thinking

Education

High school diploma or equivalent

Associate degree in a technical field

Tools

Networking hardware

Job description

About the job Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team.

The successful candidate will be responsible for delivering exceptional customer service and technical support across a range of communication services. This will involve installing and repairing services, resolving technical issues, and providing education to customers on product usage and maintenance.

Responsibilities

• Demonstrate a strong work ethic and commitment to delivering high-quality results
• Apply critical thinking and technical skills to resolve complex technical issues
• Install and repair services using equipment such as modems, fiber optic cables, routers, switches, ONTs, and MDUs
• Collaborate with dispatch and foreman teams to prioritize tasks and manage resources effectively
• Provide excellent customer service and education on product usage, setup, and maintenance
• Maintain accurate records of inventory equipment and materials used for installations and repairs

Qualifications

• High school diploma or equivalent required; associate degree in a technical field or relevant experience preferred
• Valid driver's license and clean driving record required
• Telecom and network data certifications preferred but not required

Benefits

• Competitive salary and comprehensive benefits package
• Opportunities for career advancement and professional growth
• On-site training program to ensure technicians are well-prepared for their responsibilities