New Customer/Technical Support Associate (Fully Remote)

Honest Networks; United States; A distancia; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

401k after 3 months

Medical, dental, and vision

PTO & sick leave

Descripción de la vacante

Honest Networks is seeking a technically skilled support specialist to assist internet subscribers, delivering friendly, professional service across phone, text, chat, and email.

The role requires 1+ years in technical support or IT, comfort with command-line tools, and the ability to work EST hours. We offer competitive hourly pay, 401k after 3 months, comprehensive medical benefits, and generous PTO.

Formación

• 1+ years in technical support, help desk, or IT role.
• Must work EST hours.
• Comfortable with CLI.
• Strong customer service and empathy.

Responsabilidades

• Provide technical support to internet subscribers with a friendly, professional demeanor.
• Handle customer communications across phone, text, chat, and email.

Conocimientos

Customer service

Empathy

CLI comfort

Herramientas

Command Line Interface (CLI)

Descripción del empleo

• Provide technical support to internet subscribers with a friendly, professional demeanor.
• Handle customer communications across phone, text, chat, and email.

Requirements:

• Must work EST hours with strong customer service and empathy.
• 1+ years in technical support, help desk, or IT role; comfortable with CLI.
• Competitive hourly pay, 401k after 3 months, medical, dental, and vision.
• 10 days PTO plus 7 days sick leave in a mission-driven environment.

Honest Networks is a venture-backed internet service provider offering affordable, high-quality gigabit internet. This rapidly expanding Manhattan-based company values integrity, work ethic, and continuous learning in a fast-paced, mission-driven environment.