Technical Support Specialist – Customer Care (EST Hours)

Honest Networks; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

401k after 3 months

Medical, dental, and vision

PTO & sick leave

Job summary

Honest Networks is seeking a technically skilled support specialist to assist internet subscribers, delivering friendly, professional service across phone, text, chat, and email.

The role requires 1+ years in technical support or IT, comfort with command-line tools, and the ability to work EST hours. We offer competitive hourly pay, 401k after 3 months, comprehensive medical benefits, and generous PTO.

Qualifications

• 1+ years in technical support, help desk, or IT role.
• Must work EST hours.
• Comfortable with CLI.
• Strong customer service and empathy.

Responsibilities

• Provide technical support to internet subscribers with a friendly, professional demeanor.
• Handle customer communications across phone, text, chat, and email.

Skills

Customer service

Empathy

CLI comfort

Tools

Command Line Interface (CLI)

Job description

Honest Networks is seeking a technically skilled support specialist to assist internet subscribers, delivering friendly, professional service across phone, text, chat, and email.

The role requires 1+ years in technical support or IT, comfort with command-line tools, and the ability to work EST hours. We offer competitive hourly pay, 401k after 3 months, comprehensive medical benefits, and generous PTO.