Technical Support Specialist: Troubleshooter & CX Advocate

Jobgether; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Jobgether is seeking a customer support specialist in the United States to serve as the first point of contact for customers, troubleshooting issues, and guiding users through software applications across multiple channels.

You will diagnose and resolve basic to moderately complex problems, escalate advanced cases to Tier 2, document interactions, and help maintain up-to-date product knowledge while collaborating with product and engineering teams to enhance the customer experience.

Qualifications

• Serve as the first point of contact for customers, troubleshooting technical issues and navigating software applications across multiple communication channels.
• Diagnose and resolve basic to moderately complex technical issues, elevate advanced issues to Tier 2 support, and document all interactions.
• Maintain up-to-date product knowledge, contribute to internal documentation, and collaborate with cross-functional teams to improve customer experience.

Job description

Jobgether is seeking a customer support specialist in the United States to serve as the first point of contact for customers, troubleshooting issues, and guiding users through software applications across multiple channels.

You will diagnose and resolve basic to moderately complex problems, escalate advanced cases to Tier 2, document interactions, and help maintain up-to-date product knowledge while collaborating with product and engineering teams to enhance the customer experience.