Technical Support Specialist — Tier I/II (US)

Peraton; Reston (VA); Presencial; USD 30.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401(k)

Paid time off

Descripción de la vacante

Peraton is seeking a qualified candidate for a Tier I/II technical support role based in the United States. You will diagnose software, hardware, and network issues, guide users through steps, and document resolutions.

This position requires a US citizenship and ability to obtain Public Trust clearance; high school diploma and strong reading, writing, and analytical skills are expected; salary ranges from $30,000 to $48,000 with potential overtime and discretionary bonuses.

Formación

• High school diploma with 0 years of experience.
• High School level reading, writing, and analytical skills.
• Must be a U.S Citizen.
• Able to obtain Public Trust Clearance.
• Experience with problem solving.
• Experience with customer solutions and providing Tier I/II technical support.

Responsabilidades

• Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.
• Provides expertise to solve first and second tier technical support issues for end-users of the organization’s products and services.
• Uses automated information systems to analyze routine situations.
• Reviews incoming requests, sorts, codes and may prioritize for proper action.
• Resolves problems or contacts more senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
• Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.

Conocimientos

Problem solving

Reading and writing

Analytical thinking

Customer solutions

Educación

High school diploma

Descripción del empleo

Peraton is seeking a qualified candidate for a Tier I/II technical support role based in the United States. You will diagnose software, hardware, and network issues, guide users through steps, and document resolutions.

This position requires a US citizenship and ability to obtain Public Trust clearance; high school diploma and strong reading, writing, and analytical skills are expected; salary ranges from $30,000 to $48,000 with potential overtime and discretionary bonuses.