Product Support Engineer I – Aircraft Connectivity & Tactical Communications

Revolution Technologies; Englewood (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Revolution Technologies seeks a Product Support Engineer I to support aircraft connectivity and tactical communications. This contract-to-hire role provides Tier 1 assistance for deployed systems and supports installation, testing, troubleshooting, and improvement of concept and prototype products.

Responsibilities include real-time support to aircrews, aiding with prototype deployments, and documenting issues while escalating when needed; on-site work is required with potential 24/7 coverage in

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Two years aerospace/defense/government background.
• Experience with wireless networks and tactical communications.
• Ability to obtain interim Secret clearance and pursue full clearance.
• On-site work for future shift-based coverage.

Responsibilities

• Provide real-time technical support to aircrews via chat and email.
• Assist with installation, testing, and troubleshooting of prototypes.
• Document issues and coordinate with engineers and customers.
• Monitor system health and develop knowledge-base docs.

Skills

Communication skills

Customer service

Ticket documentation

Education

Bachelor's degree

Tools

Ubuntu

Red Hat

Kubernetes

Job description

*** Must have a SECRET Clearance or be able to obtain and maintain one ***

*** Aerospace or Defense background ***

We are hiring a Product Support Engineer I – Aircraft Connectivity & Tactical Communications to support aircraft connectivity and computing systems.

This contract-to-hire role will provide Tier 1 assistance for deployed systems and support the installation, testing, troubleshooting, and improvement of concept and prototype products.

Responsibilities:

• Provide real-time technical support to aircrews through chat and email
• Support product and system-prototype installation and testing
• Perform basic troubleshooting, equipment restarts, and connection cycling
• Detect and document system errors, defects, and corrective actions
• Prioritize incidents according to mission urgency
• Escalate unresolved issues to engineers and higher support tiers
• Coordinate corrective actions with engineers, operators, and customers
• Document activity in a classified ticketing system
• Monitor deployed-system health and identify recurring trends
• Develop and maintain knowledge-base documentation

Required qualifications:

• Bachelor’s degree in a related field or an applicable combination of education and experience
• Two years of Aerospace, defense, government, DoD, or military background
• Exposure to wireless networks, tactical communications, and personal computers
• Familiarity with system-level maintenance of network and communications systems
• Basic familiarity with Windows and Linux environments
• Strong communication, customer-interface, and ticket-documentation skills
• Logical troubleshooting and escalation judgment
• Ability to obtain an interim Secret clearance upon hire and progress toward full clearance
• Ability to work fully onsite and transition to future shift-based coverage

Preferred qualifications:

• Experience with help desk operations and ticketing systems
• Familiarity with Ubuntu, Red Hat, Kubernetes, or containerized environments
• Knowledge of military operations, units, and logistics
• Familiarity with communications-system and sensor integration
• Ability to read schematics and service manuals and follow test procedures
• RF, vehicle-installation, or equipment-maintenance experienceolk?
• Security+, Network+, or A+ certification

Note: Candidates must be open to future morning, afternoon, overnight, weekend, or rotating coverage as the operation expands to 24/7 support.