System Support Specialist

Gnostech, LLC; San Diego (CA); On-site; USD 5,031,000 - 5,560,000; Full time

Job summary

Gnostech, LLC seeks a System Support Specialist to sustain METOC ISEA systems for NAVWAR/NIWC Pacific, delivering remote and on-site support worldwide. You will troubleshoot complex systems, document incidents, and train operators to ensure mission readiness.

Location is San Diego, CA, with no hybrid/remote option. Candidates must hold a current Secret clearance and U.S. citizenship, and be willing to travel as required.

Qualifications

• Experience in DoD or C4ISR systems.
• Working knowledge of Windows and Linux.
• Ability to obtain CSWF/IAT certification if needed.
• Willingness to travel domestically and internationally.
• Must be a U.S. citizen and eligible for U.S. government security clearance.
• Active DoD Secret clearance at hire or ability to obtain.

Responsibilities

• Provide Tier 1–3 distance technical support via phone, VTC, email, chat, or remote means.
• Provide on-site technical assistance to end users at worldwide locations.
• Maintain accounts and document troubleshooting steps in tickets.
• Perform data analytics to identify system instability and assist with tripwires.
• Provide OJT and classroom operator training for Fleet/FMFF sites.
• Support field changes with briefs to ship and shore personnel.
• Coordinate with SDMs and CB-ISEA team to resolve issues.

Skills

Systems administration

Helpdesk support

Field service support

Windows

Linux

Willingness to travel

Education

High school diploma

Tools

SAILOR

ITSM

CASREP/SCRAT

Job description

Gnostech is seeking a skilled System Support Specialist to support the Navy and Marine Corps (NAVWAR/NIWC Pacific) Meteorology and Oceanography (METOC) In-Service Engineering (ISEA) Program. This role provides technical sustainment, distance and on-site support, and proactive systems support for fielded METOC systems and Foreign Military Sales (FMS) equipment. The System Support Specialist works as part of a small team, frequently interfacing with Fleet and Fleet Marine Force (FMF) end users, Service Delivery Managers, and engineering staff to keep fielded systems operationally capable worldwide.

Overview

Location: San Diego, CA. Hybrid or remote work is not authorized. Job Title: System Support Specialist. Salary: $36.52-$40.36 per hour. Shift: N/A. Travel: Yes, worldwide travel including CONUS/OCONUS trips and at-sea periods to ashore and afloat sites, as required by tasking.

Position Responsibilities

• Provide Tier 1, Tier 2, and Tier 3 distance technical support via phone, VTC, email, chat, or other unclassified or classified remote means, systematically troubleshooting system issues to diagnose the root cause and documenting all troubleshooting steps and results in the incident ticket.
• Provide on-site technical assistance to system end users at worldwide locations to identify and isolate problems, inspect and repair systems and equipment, perform system checkout, and return systems to a fully operational state.
• Maintain accounts (ITSM, NAVWAR CASREP SCRAT, SAILOR, SIPR Token, Chat, Intelink) and document all troubleshooting steps and results in the incident/trouble ticket for every system or equipment failure.
• Provide proactive engagement with the customer based on data-driven tripwires that facilitate early indication of system/service instability, including performing data analytics functions such as analyzing Big Data, data mining, and identifying data sets needed for analytics.
• Provide informal training and conduct on-the-job (OJT) and supplemental classroom operator and maintenance training, including operator refresher training, for Fleet and Fleet Marine Force (FMF) sites.
• Provide on-site support for the execution of field changes, including preparation of in-brief and out-brief to both ship and shore station personnel.
• Interact with Service Delivery Managers (SDMs) and all CB-ISEA team members necessary to effectively resolve issues, documenting all efforts related to the task in the trouble ticket.
• Travel to worldwide DoD ashore and afloat facilities and platforms, including CONUS/OCONUS destinations and at-sea periods, as required by tasking.

Minimum Security Clearance

Current active Secret Clearance

Required Qualifications And Skills

• Experience in systems administration, technical/help-desk support, or field service support for DoD or C4ISR systems.
• Working knowledge of both Windows and Linux operating environments.
• Ability to obtain required CSWF/IAT certification if assigned tasks touch software/system security work.
• Ability and willingness to travel both domestically and internationally.
• Must be a U.S. citizen and possess or be eligible to obtain a U.S. government security clearance.
• Active DoD Secret clearance required at time of hire (or ability to obtain, per contract security requirements).

Desired Skills

• Prior Navy/NAVWAR or METOC systems experience.
• Familiarity with SAILOR, ITSM, or CASREP/SCRAT systems.
• Experience supporting shipboard installations or fleet modernization events.
• Strong written communication skills for ticket documentation, status reports, and after-action reports.

Education And Training Required

• High school diploma or equivalent

Minimum Years Of Experience

• 1-2 years of relevant technical/help-desk or field support experience

Gnostech LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information, please visit www.eeoc.gov.

If this position requires a government clearance, the applicants selected will be subject to a government security investigation and must meet eligibility requirements for accessing classified information