Technical Support Specialist – Scripting & Product Help

LCS - London Computer Systems; Cincinnati (OH); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Annual company bonus

Paid time off

10 paid company holidays

Life insurance

Paid parental leave

On-site fitness center

Job summary

London Computer Systems (LCS) in Cincinnati, Ohio, seeks a Product Support Specialist to help customers with Rent Manager workflows and scripting questions. You will troubleshoot issues, provide clear guidance, and document interactions in the ticketing system.

The role includes a structured training and certification path, enabling growth across product areas while supporting customers in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Interest in programming, scripting, software development, or technical problem solving.
• Strong customer service mindset and ability to explain software concepts clearly.
• Excellent verbal communication and documentation skills.
• Ability to learn quickly and manage multiple priorities.

Responsibilities

• Troubleshoot scripting questions, software functionality, and technical issues for customers.
• Answer customer questions by phone and provide clear, professional guidance.
• Document interactions accurately in the ticket system.
• Take ownership of support cases and follow through to resolution.
• Participate in ongoing training and certification programs.

Skills

Scripting experience

Customer service mindset

Problem solving

Verbal communication

Attention to detail

Multi-tasking

Independent work

Team collaboration

Education

High school diploma

Associate/Bachelor's degree in CS/IT

Tools

CRM software

Ticketing system

Accounting software knowledge

Job description

London Computer Systems (LCS) in Cincinnati, Ohio, seeks a Product Support Specialist to help customers with Rent Manager workflows and scripting questions. You will troubleshoot issues, provide clear guidance, and document interactions in the ticketing system.

The role includes a structured training and certification path, enabling growth across product areas while supporting customers in a fast-paced environment.