Technical Support Specialist – SaaS & ServiceChannel

Fortive Corporation (SE)

India (PA)

Hybrid

USD 45,000 - 75,000

Full time

14 days+

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Job summary

Fortive Corporation (SE) is seeking an Applications/Technical Support professional to respond to inbound requests via Zendesk, phone, email, or chat. You will triage issues, provide baseline training on ServiceChannel, and escalate complex cases to engineering when needed.

Ideal candidates have strong IT troubleshooting skills, excellent communication, and a customer-first mindset, with 1–2 years in a call center or SaaS environment. You will use Slack, JIRA, Teams/SharePoint, and Zendesk daily.

Qualifications

Strong command of ServiceChannel applications and general IT troubleshooting.
Excellent verbal and written communication; able to explain tech to non-tech users.
Analytical problem-solving and attention to detail in diagnosing issues.
Proven ability to deliver high-quality customer support and stay professional under pressure.
Ability to work independently and within a team environment.

Responsibilities

Respond to inbound support requests via help desk platforms, phone, email, or chat.
Triager and prioritize assistance needed; resolve issues related to software, hardware, or system usage.
Provide baseline training and guidance to clients and providers on ServiceChannel applications.
Document and report system issues; escalate unresolved or complex cases to engineering teams.
Maintain accurate records of support interactions and contribute to the knowledge base.
Ensure client satisfaction by delivering prompt and effective support.