Customer Support Specialist (Remote)

Quik Hire Staffing; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Quik Hire Staffing is seeking a Customer Support Specialist (Remote) to provide direct support to customers using the Micro1 platform. This full-time role offers remote work with the ability to handle inquiries via chat, email, and tickets while guiding users with clear steps.

Ideal candidates have prior customer support experience, proficiency with ticketing systems and CRM tools, and excellent English communication.

Qualifications

• At least some experience in customer support or a related field.
• Familiarity with ticketing systems and CRM tools.
• Strong written and verbal English communication skills.
• Ability to work independently and manage time effectively.
• Basic technical troubleshooting abilities.

Responsibilities

• Respond to customer inquiries via chat, email, and tickets in a timely manner.
• Troubleshoot technical issues related to the Micro1 platform with clear steps.
• Document customer interactions and maintain accurate records in the support system.
• Escalate complex issues to the appropriate team when necessary.
• Monitor and track support tickets to ensure timely resolution.

Skills

Customer support experience

CRM tools

English communication

Time management

Technical troubleshooting

Tools

Ticketing systems

CRM tools

Job description

• Role: Customer Support Specialist (Remote)
• Location: Remote (Work from Anywhere)

Role Overview

We are hiring for one of our clients, seeking a Customer Support Assistant to work on a full time basis. The role involves providing direct support to customers using the Micro1 platform. Responsibilities focus on resolving inquiries and ensuring a seamless user experience.

Key Responsibilities

• Respond to customer inquiries via chat, email, and ticketing systems in a timely manner
• Troubleshoot technical issues related to the platform and provide clear step-by-step guidance
• Document customer interactions and maintain accurate records in the support system
• Escalate complex issues to the appropriate team when necessary
• Monitor and track support tickets to ensure timely resolution

Required Skills & Qualifications

• Prior experience in customer support or a related field
• Familiarity with ticketing systems and CRM tools
• Strong written and verbal communication skills in English
• Ability to work independently and manage time effectively
• Basic technical troubleshooting abilities

More About the Opportunity

This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to improved customer satisfaction and platform reliability. The position is ideal for individuals seeking flexible, contract-based work with a focus on problem-solving.

Equal Opportunity Employer

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.