Technical Support Specialist — Remote Diagnostics

Socket.dev; Lincolnshire (KY); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k)

Job summary

Sysmex seeks a Specialist I, Technical Support (30-Hours) to identify problems with SAI instruments via remote access and data/logs. You will guide customers through troubleshooting steps and document actions taken.

Responsibilities include maintaining instrument knowledge, following SOPs, and deciding on FSR dispatch when needed. Strong communication and problem-solving skills are essential in this role.

Qualifications

• Associates degree or 1-5 years experience in medical background is a plus.
• MT/MLT certificate preferred.
• English proficiency a must; additional languages a plus.
• All MS skills and some interface skills.

Responsibilities

• Identify problems with SAI instruments via remote access and data/logs.
• Troubleshoot to find root cause and guide customers remotely.
• Escalate and dispatch FSR based on severity and customer interactions.
• Record detailed call notes for history and trends.

Skills

English proficiency

Medical background

MT/MLT certificate

MS Office

Education

Associates degree

MT/MLT certificate preferred

Tools

MS Office

Job description

Sysmex seeks a Specialist I, Technical Support (30-Hours) to identify problems with SAI instruments via remote access and data/logs. You will guide customers through troubleshooting steps and document actions taken.

Responsibilities include maintaining instrument knowledge, following SOPs, and deciding on FSR dispatch when needed. Strong communication and problem-solving skills are essential in this role.