Technical Support Specialist - Remote

Lensa; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Technical Support Specialist, where you will ensure customer satisfaction through the installation and support of security systems. This role offers growth opportunities in a dynamic and inclusive environment, with a focus on teamwork and quality service.

Benefits

Paid time off

Medical, dental, vision insurance

Wellness programs

401K matching

Tuition reimbursement

Parental leave

Qualifications

• At least 2 years of related experience required.
• Preferred experience in security, fire alarm, life safety, or building automation.

Responsibilities

• Install, program, test, repair, and service security systems.
• Manage multiple projects including programming, certification, and training.
• Ensure exceptional customer service and satisfaction.

Skills

Customer Focus

Technical Expertise

Programming Skills

Troubleshooting Ability

Communication Skills

Organizational Skills

Education

High School diploma or GED

Tools

MS Office

Data Management Tools

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Convergint, is seeking professionals. Apply via Lensa today!

Description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Technical Support Specialist to join our dynamic culture. In this role, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training. You will deliver projects effectively within budget and schedule, acting as a key interface for technical support to maximize customer satisfaction. As a part of our team, you will have opportunities to grow as Convergint grows.

Who You Are

You are passionate about providing world-class service, possess integrity, and are committed to growth, accountability, and results. You thrive in a positive culture that embraces diversity and equality, aiming to be the best version of yourself both at work and home. You aspire to grow with us and excel as a Technical Support Specialist.

Who We Are

With 20 years of growth and performance, our mission is to be our customer’s best service provider. We value diversity and are built upon 10 core values that foster our unique culture. We are the #1 global, service-based systems integrator dedicated to protecting lives and assets through innovative solutions.

What You’ll Do

1. Participate in our Recruit Awesome People program to promote our colleague-first culture and attract top talent.
2. Install, program, test, repair, and service various non-routine security systems and equipment, ensuring customer satisfaction.
3. Read blueprints, schematics, manuals, and specifications; interpret diagrams; repair equipment using electronics knowledge and tools.
4. Follow all regulations, best practices, and safety policies during work.
5. Operate systems to demonstrate, commission, analyze performance, and identify malfunctions; write non-routine programs.
6. Consult with supervisors on system issues, maintenance, and warranty work.
7. Advise on customer satisfaction, product performance, and installation standards; suggest improvements.
8. Manage multiple projects, including programming, start-up, certification, training, documentation, and support.
9. Identify project risks, communicate, and help develop strategies to mitigate them.
10. Coordinate with project managers, recommend quality improvements, and enhance customer satisfaction.
11. Mentor less experienced staff; supervise testing and tuning of equipment for optimal performance.
12. Ensure exceptional customer service, making Convergint the first choice for service.
13. Collaborate with team members to improve operations and stay informed on company policies.
14. Perform additional duties as required.

What You’ll Need

• Strong customer focus and ability to work under pressure.
• Technical expertise in electronic security systems.
• Proven programming skills and troubleshooting ability.
• Self-motivated with minimal supervision.
• Excellent communication and organizational skills.
• Proficiency with MS Office and data management tools.
• Knowledge of physical security, door hardware, relay logic, and networking.

Company Benefits

We offer a supportive, inclusive environment with benefits including:

• Paid time off and holidays
• Medical, dental, vision, life, and disability insurance
• Wellness programs and 401K matching
• Tuition reimbursement and social responsibility days
• Vehicle or transportation reimbursement, parental leave, and more

Requirements

• High School diploma or GED
• At least 2 years of related experience
• Preferred: experience in security, fire alarm, life safety, or building automation

Convergint is an Equal Opportunity Employer. For more info, visit our careers page and review your rights under federal employment laws.