Technical Customer Success Specialist

Cangrade; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Stock Options

401(k)

Flexible vacation time

Job summary

Cangrade is hiring a Technical Customer Success Specialist for a predominantly remote role with US-based clients. You will lead onboarding, configure integrations, and support customers with workflows and automations, while collaborating with Product and Engineering on feedback.

Strong SQL knowledge and communication skills are essential. The role emphasizes growth, flexible vacation, health plans, stock options, and a company-wide focus on bias-free AI.

Qualifications

• Understanding of SQL databases and basic query language.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a remote team.
• Experience in customer implementation or technical support.
• Adaptability and willingness to learn in a startup environment.

Responsibilities

• Lead technical onboarding calls with new customers, including ATS integration setup and troubleshooting.
• Conduct administrative training sessions to help customers and their teams use the platform.
• Configure automations, workflows, and account settings based on customer needs.
• Triage and resolve candidate support requests, escalating complex technical issues as needed.
• Document common issues and onboarding processes to improve internal knowledge.
• Partner with Product and Engineering to relay customer feedback and issues.

Job description

Software & Internet / Customer Service & Call Center

Job Description

Technical Customer Success Specialist

Location: US-based, Remote Department: Customer Success Compensation: $65,000--$85,000 (based on experience) Employment Type: Full-time

About Cangrade

As an AI-based HR company, we at Cangrade have a unique responsibility for the impact that we make on the lives of job applicants and employees, and our customers' business results. Promoting scientific validity and equitable results are our top priorities.

As part of the Cangrade team, you part take in implementing an AI solution to benefit employers and job seekers, placing employees to jobs with precision and without biases. You will get to experience a variety of projects and responsibilities, exercise both your technical and your people skills,enjoy the flexibility of remote work, andunlimited vacation time. But most importantly, you will become a part of an exceptional team,dedicated to shaping the future of talent management with ethical, transparent, and bias-free AI.

Cangrade operates in a high trust environment. We assume good faith, exercise kindness, and prioritize honesty. By seeking out emotional maturity and intellectual openness in our team members, we make better decisions as a group than any one of us could as an individual.

What we offer:

Full-time, predominantly remote role with occasional team meetups in our office

Health insurance (including dental and vision)

Stock Options

401(k)

Flexible vacation time and quarterly company-wide mental health days

Emphasis on career development and upskilling

Job Summary

As a Technical Customer Success Specialist at Cangrade, you will play a vital role within our Customer Success team, providing technical onboarding, integration support, and customer service to clients using our talent screening platform. You'll help lead onboarding calls, troubleshoot customer issues, conduct administrative training, and configure automations and workflows for our customers. You'll also help field candidate support requests alongside our engineersas we continue to scale.

On occasion, you will get to examine the source code and even make changes in it, fixing a bug or even making an improvement (of course, not without support from your teammates and theall-powerful ClaudeCode).

We are seeking a highly motivated, quick-learning individual who enjoys working both within a team and independently and is passionate about delivering results. Your technical expertise, problem-solving skills, and drive to deliver superior customer service will be essential in delivering an outstanding experience to our clients.

This is an excellent opportunity for a professional who is eager to grow with the company and contribute to our mission of revolutionizing talent screening and selection.

What You'll Do

Lead technical onboarding calls with new customers, including ATS integration setup and troubleshooting

Conduct administrative training sessions to help customers and their teams use Cangrade effectively

Configure automations, workflows, and account settings based on customer needs

Triage and resolve candidate support requests, escalating complex technical issues as needed

Serve as a technical resource for the Customer Success team, helping identify and troubleshoot integration and platform issues

Document common issues, solutions, and onboarding processes to improve internal knowledge and customer-facing resources

Partner with Product and Engineering to relay customer feedback and technical issues

Required Skills

Understanding of SQL databases and basic query language (Intermediate)

Excellent communication skills, both written and verbal, enabling you to effectively assist customers and convey technical concepts remotely (Strong)

Ability to work independently and collaboratively in a remote team environment, managing multiple priorities and meeting deadlines (Strong)

Strong passion for providing exceptional customer service and technical support (Strong)

Adaptability and willingness to embrace challenges and new tasks in a dynamic startup environment (Strong)

Experience in working with customers, implementation, or technical support

Required Education

Bachelor's degree in computer science, information technology, or a related field (or equivalent experience)

Nice to Have

Experience with, or strong aptitude for learning, ATS platforms and HR technology (e.g., NEOGOV or similar)

Familiarity with workflow automation tools or configuration-based (no-code/low-code) platforms

Cangrade is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation

65,000 USD - 85,000 USD / Year

About the Company

Cangrade's vision is to promote job fit and employment equity so workers and companies thrive. How do we do that? By providing the most accurate, reliable, and unbiased method of predicting job fit and retention. Cangrade helps HR make accurate, efficient talent decisions from initial screening through promotions with 10x more accurate predictions of talent success than traditional hiring methods and a 0% chance of introducing bias.
Founded in 2014, Cangrade is a company that's growing fast. We are driven by our mission to promote job fit and hiring equity and the desire to continuously improve. Our team is close-knit, ambitious, transparent, and rolls with the quick pivots working at a startup brings. All of our team members have the opportunity to own, craft, and develop their roles, and enjoy benefits including, healthcare, 401ks, flexible schedules, and a hybrid remote work environment.
NOTE: As part of your application process, we will ask you to complete our flagship Pre-Hire Assessment. This will take roughly 15 minutes of your time and is an essential piece of your application.
Learn more about us at: www.cangrade.com/company/team