Technical Support Specialist - Nightshift (all genders)

Contabo; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Meal Vouchers

MultiSportCard

Remote or hybrid working

Flexible hours

30 days vacation

Volunteer Day

Corporate benefits

Team events

Job summary

Contabo is seeking a full-time Technical Support Specialist (L3) to join our Operations team. You will handle 3rd level support, monitor and troubleshoot client IT infrastructure, and provide technical solutions for issues such as server migrations and outages.

You will work across English and German with customers via our ticket system, and you’ll handle night shifts to support colleagues across time zones. Remote or hybrid work options keep you flexible.

Qualifications

• Linux administration (Shell/Terminal) required.
• Strong customer support and server administration experience.
• English language skills mandatory; German knowledge desirable.
• Basic Bash scripting and programming knowledge is a plus.

Responsibilities

• Provide 3rd level technical support and 24/7 operations coordination.
• Monitor and troubleshoot customers' IT infrastructure and perform server provisioning.
• Diagnose issues and implement technical solutions for customer concerns.
• Document processes and support night shift coverage with team.

Skills

Linux administration

English proficiency

Customer support

Bash scripting

SQL

Education

IT-related vocational training or equivalent

Tools

SQL

Job description

Your creative field

We are looking for a full-time, permanent Technical Support Specialist (all genders and equivalent to L3 System Administrator) to start as soon as possible. Within the Czech Republic you can work remote in this role.

As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support.

This includes customer support and communication with our customers in both English and German via the ticket system. You will also be responsible for monitoring and troubleshooting the customer's IT infrastructure. You provide the technical solutions for our customer concerns, such as compromised servers, managed server tasks, website and server migrations or also error analysis on the websites. In addition to a correct documentation collection, server construction or provisioning as well as the proactive monitoring of the internal infrastructure are also part of your versatile tasks.

You are explicitly responsible for the night shift, which we have newly introduced. Together with your colleagues from the 3rd level, you will be able to help our customers from other time zones directly. At the same time, you also have the opportunity to deal with problems more intensively and try out new solutions when the volume of tickets is not so high.

You are our all-rounder and in the end it all depends on you: As part of our Operations team, you represent the heart of our company by installing, configuring and administering servers, networks, applications and applications for the benefit of our customers.

In addition, you will have the opportunity to familiarise yourself with new technologies and we will support you in your professional development through intensive training.

What convinces us

Your personality, coupled with:

• a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
• very good knowledge of administration under Linux (Shell/Terminal)
• service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration
• English language skills (mandatory, as this is our company language)

Also desirable would be

• initial knowledge of Bash scripting and basic programming skills
• Experience in dealing with databases (SQL)
• Sound knowledge of German

We know that you may not currently meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and achieve a lot.

Awesome Prospects

At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize your work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design.

Plus, we offer further advantages

• great freedom for your creative ideas
• ongoing professional and personal development opportunities in an innovative and technological environment
• MultiSportCard
• Meal Vouchers
• a comprehensive induction with your colleagues by your side
• modern and conveniently located workplaces at our European locations
• Remote or hybrid working opportunities with the same technical equipment at home as in the office
• flexible working hours for a healthy work-life balance
• 30-day vacation by default
• the possibility of working in our summer office in Mallorca, as well as from any EU country
• an extra day off to get involved in social activities as part of our Volunteer Day
• attractive conditions on many products and services through our corporate benefits program
• unforgettable moments at our company events and team events

How to reach us

If you have any questions, you can reach out to Max by email at [e-mail] .