Technical Specialist

Netcompany Group; Town of Belgium (WI); On-site; USD 46,425 - 63,834; Full time

Benefits offered by this job

Health and life insurance program

Meal and commuting allowance

Modern working environment

Job summary

A leading technology company in Belgium is looking for an IT Technical Support professional. The ideal candidate should hold a degree in Computer Science and have at least one year of relevant experience. Key responsibilities include troubleshooting software and hardware issues and effective communication with management and end users. Proficiency in Windows 10 and strong bilingual skills in English and French are essential. The position offers a hybrid working model and a competitive benefits package.

Qualifications

• Minimum 1 year of relevant professional experience.
• Strong knowledge of incident, problem, change, and configuration management.
• Fluent in English and French (minimum C1 level) for calls and written requests.

Responsibilities

• Troubleshoot and repair software and hardware issues.
• Perform regular hardware and software maintenance.
• Communicate with end users and management effectively.

Skills

Troubleshooting

Communication skills

Windows 10 support

User-focused

Patch management

IPAM systems

Education

University degree in Computer Science

Tools

Microsoft 365 Certified: Modern Desktop Administrator Associate

Windows 10 MCSA

Job description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to discover the role of anIT Technical Supportin Netcompany?
As an IT Technical Support you will:

• Troubleshoot and repair software and hardware issues.
• Perform regular hardware and software maintenance.
• Install cables and configure systems.
• Document system addresses and configurations.
• Use diagnostic tools to identify problems.
• Communicate with end users and management effectively.
• Ensure security and functionality with temporary fixes.

Qualifications

What would make you a fit for the role:

• University degree in Computer Science or other relevant field
• Minimum1 year of relevant professional experience
• Expertise in workstation and peripheral support (Windows 10 and above).
• Strong knowledge of incident, problem, change, and configuration management.
• User-focused and good communicative skills
• Proficient in patch management and IPAM systems.
• Fluent in English and French (minimum C1 level) for calls and written requests.

It would be considered an advantage if you have least one of the following certifications:

• Windows 10 MCSA
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• IT Helpdesk Professional (or equivalent)
• Google IT Support Professional Certificate
• Microsoft Office Specialist (MOS)
• (Advanced) Windows troubleshooting for IT
• Call Centre Associate Certified (or equivalent)
• Certified Network Cabling Design Professional (CNSDP)

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance

  If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

  By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

  Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

  We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.