Support Specialist (f/m/d)

WinCan AG; Delaware; Hybrid; USD 58,000 - 87,000; Full time

Benefits offered by this job

International work environment

Flexible work arrangements

Career development opportunities

Flat hierarchies and quick decisions

Direct impact on partner network

Job summary

WinCan AG is seeking a Support Specialist for the Partner Success Team to ensure our sales partners worldwide receive the support, information, and resources they need to succeed. You will be the first contact for inquiries, coordinate with internal teams, and help with onboarding and events.

The role requires business or technical training, strong CRM/ERP experience, and excellent German and English communication. A proactive, client‑facing mindset and comfort with IT/SaaS are essential.

Qualifications

• Business or technical training or a comparable qualification.
• Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry.
• An affinity for technical topics and the ability to communicate technical concepts clearly.
• Strong service and customer focus.
• Ability to work independently, in a structured and reliable manner.
• Excellent communication skills in German and English; additional languages (French, Spanish) are a plus.
• Proficiency with CRM, ERP, or collaboration systems.
• Experience with SaaS, cloud, or IT solutions is a plus.
• Enjoyment of working with international partners and teams.

Responsibilities

• Serve as first contact for inquiries from international sales partners.
• Ensure professional, timely, solution-oriented communication.
• Coordinate and follow up on partner issues with internal teams.
• Support partners with sales-related activities and admin processes.
• Assist with planning and execution of partner initiatives and events.
• Assist onboarding of new partners and ensure smooth transitions.
• Coordinate training sessions and workshops.
• Provide up-to-date sales, marketing, and training materials.
• Continuously developing our partner programs.
• Maintain partner data, documentation, and feedback records.
• Ensure high data quality and transparency within systems.
• Assist with creation of reports and analyses.

Skills

Sales support experience

Customer success mindset

German and English fluency

Strong communication

Independent worker

Education

Business or technical training

Tools

CRM software

ERP software

Collaboration tools

Job description

Location: hybrid or remote (Germany/Switzerland/UK/Poland)

At WinCan, we develop world-leading software solutions for the condition assessment and management of sewer and infrastructure networks. To strengthen our team, we are looking for a Support Specialist for our Partner Success Team to ensure that our sales partners worldwide receive the support, information, and resources they need to succeed. With your organizational skills, service-oriented mindset, and keen understanding of customer needs, you'll play a key role in delivering a positive partner experience.

Your Responsibilities

• Serve as the first point of contact for general and technical inquiries from our international sales partners
• Ensuring professional, timely, and solution-oriented communication
• Coordinating and following up on partner-related issues in close collaboration with internal teams and specialists
• Supporting our partners with sales-related activities and administrative processes
• Assisting with the planning, organization, and execution of partner-related initiatives and events
• Supporting the onboarding of new partners and ensuring a smooth transition
• Coordinating training sessions, workshops, and organizational measures
• Providing up-to-date sales, marketing, and training materials
• Continuously developing our partner programs
• Maintaining partner data, documentation, and feedback records
• Ensuring high data quality and transparency within the relevant systems
• Assisting with the creation of reports and analyses

What You Bring to the Table

• Business or technical training or a comparable qualification
• Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry
• An affinity for technical topics and the ability to communicate technical concepts clearly
• Strong service and customer focus
• Ability to work independently, in a structured and reliable manner
• Excellent communication skills in German and English; additional languages (French, Spanish) are a plus
• Proficiency with CRM, ERP, or collaboration systems
• Experience with SaaS, cloud, or IT solutions is a plus
• Enjoyment of working with international partners and teams

What we offer you

• A varied role with a direct impact on the success of our international partner network
• A modern, innovative, and international work environment
• Flat hierarchies and quick decision-making processes
• Flexible work arrangements and attractive career development opportunities
• A motivated team that celebrates successes together

Salary: 50000 - 75000 EUR / YEAR