Technical Support Specialist -Laser Systems

Aeon Laser; Melbourne (KY); On-site; Confidential; Full time

Benefits offered by this job

Competitive salary (based on experience)

Performance-based incentives

Opportunity to grow into senior roles

Job summary

Aeon Laser seeks a Technical Support Specialist in Melbourne, Kentucky, to provide exceptional customer support for our high-performance laser cutting and engraving systems. This role is hands-on, requiring mechanical and electrical troubleshooting skills, with opportunities to grow into senior positions. Ideal candidates will have experience with CNC machines and possess strong problem-solving and communication abilities. Competitive salary and performance incentives are offered.

Qualifications

• Strong mechanical and electrical troubleshooting skills.
• Ability to diagnose problems logically and efficiently.
• Experience with CNC machines, lasers, or similar equipment.

Responsibilities

• Troubleshoot customer issues with laser machines remotely and occasionally on-site.
• Diagnose problems across mechanical systems, electrical components, and software.
• Guide customers through repairs and maintenance.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Problem-solving mindset

Communication skills

Tools

LightBurn

RDWorks

CNC machines

Job description

Aeon Laser is a leading provider of high-performance laser cutting and engraving systems. Our customers range from small businesses to industrial manufacturers, and we pride ourselves on delivering not just machines but exceptional support and expertise.

Tasks

We are looking for a highly capable Technical Support Specialist to help customers operate, troubleshoot, and get the most out of their laser systems.

This is not a call-center role. You’ll be solving real technical problems involving mechanics, electronics, and software often under time pressure.

What You’ll Do

• Troubleshoot customer issues with laser machines (remote and occasionally on-site)
• Diagnose problems across:
• Mechanical systems (motion, alignment)
• Electrical components (power supplies, wiring)
• Software (LightBurn, RDWorks, networking)
• Guide customers through repairs and maintenance
• Create and improve technical documentation and video guides
• Work closely with engineering and product teams to resolve recurring issues
• Escalate complex problems and track resolutions
• Provide fast, clear, and professional communication with customers

Requirements

Core Requirements

• Strong mechanical and electrical troubleshooting skills
• Ability to diagnose problems logically and efficiently
• Comfortable working with tools and equipment
• Experience with CNC machines, lasers, or similar equipment (highly preferred)
• Basic understanding of:
• Motors, belts, and motion systems
• Power supplies and electrical components
• Computer/software troubleshooting

Benefits

• Competitive salary (based on experience)
• Performance-based incentives
• Opportunity to grow into senior technical or product roles

• Calm under pressure
• Clear communicator (can explain complex things simply)
• Detail-oriented
• Problem-solver mindset (not script-reader)
• Takes ownership of issues

We are looking for people who can think not just follow instructions. If you enjoy solving real technical problems and helping customers succeed, we want to hear from you.