Laser Systems Support Engineer

Aeon Laser; Melbourne (KY); On-site; Confidential; Full time

Benefits offered by this job

Competitive salary (based on experience)

Performance-based incentives

Opportunity to grow into senior roles

Job summary

Aeon Laser seeks a Technical Support Specialist in Melbourne, Kentucky, to provide exceptional customer support for our high-performance laser cutting and engraving systems. This role is hands-on, requiring mechanical and electrical troubleshooting skills, with opportunities to grow into senior positions. Ideal candidates will have experience with CNC machines and possess strong problem-solving and communication abilities. Competitive salary and performance incentives are offered.

Qualifications

• Strong mechanical and electrical troubleshooting skills.
• Ability to diagnose problems logically and efficiently.
• Experience with CNC machines, lasers, or similar equipment.

Responsibilities

• Troubleshoot customer issues with laser machines remotely and occasionally on-site.
• Diagnose problems across mechanical systems, electrical components, and software.
• Guide customers through repairs and maintenance.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Problem-solving mindset

Communication skills

Tools

LightBurn

RDWorks

CNC machines

Job description

Aeon Laser seeks a Technical Support Specialist in Melbourne, Kentucky, to provide exceptional customer support for our high-performance laser cutting and engraving systems. This role is hands-on, requiring mechanical and electrical troubleshooting skills, with opportunities to grow into senior positions. Ideal candidates will have experience with CNC machines and possess strong problem-solving and communication abilities. Competitive salary and performance incentives are offered.