Technical Support Specialist (L3)

VIP Systems, Inc.; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employee assistance program

Health insurance

Life insurance

Vision insurance

Job summary

VoltiE Group is seeking a hands-on Technical Support Specialist (L3) in Miramar, FL, to take ownership of complex escalations involving EV chargers and related systems. You will investigate hardware, networking, embedded systems, software, and cloud services using diagnostics, logs, and runbooks.

The role requires strong troubleshooting ability, attention to detail, and the ability to work with cross-functional teams in a fast-paced environment.

Qualifications

• 5+ years of experience in technical support or related fields.
• Experience with hardware, networking, software, and cloud services.
• Bachelor's degree in a related technical field or equivalent experience.
• Strong troubleshooting and root-cause analysis abilities.

Responsibilities

• Own escalations from investigation through resolution and validation.
• Investigate issues across hardware, networking, embedded systems, software, and cloud services.
• Collaborate with hardware, firmware, software, cloud, field service, installation, and operations teams.
• Document findings and preventive solutions to reduce recurrence.

Skills

Troubleshooting

Documentation

Root-cause analysis

Escalation ownership

Attention to detail

Cross-functional collaboration

On-site work

EV charging

Embedded systems

Electrical knowledge

IoT devices

Cloud APIs

Wireshark

Education

Bachelor's degree in CS/EE/CE/IT/Math

Equivalent professional experience or certifications

Tools

Wireshark

UART/serial consoles

Job description

Miramar, United States | Posted on 08/24/2026

VoltiE Groupis building the next generation of EV charging infrastructure.

Unlikecompanies focused on a single layer of the technology stack, we develop ourcharging hardware, embedded firmware, backend software, and cloud servicesin-house. We are also expanding into installation, field service, andmaintenance, giving our team the opportunity to support our products throughouttheir full lifecycle.

Our workalso extends to established charging platforms serving a large installed baseof tens of thousands of chargers. We deliver meaningful new capabilities,improve reliability, and solve real-world technical challenges across hardware,software, connectivity, and field operations.

We arelooking for a hands-on Technical Support Specialist (L3) who enjoys solvingdifficult technical problems and wants to play a direct role in improving thereliability and performance of EV charging systems.

As aTechnical Support Specialist (L3), you will take ownership of complex technicalescalations involving EV chargers and their supporting systems. You willinvestigate issues across hardware, networking, embedded systems, software, andcloud-connected services using diagnostic tools, logs, serial consoles,networking utilities, service interfaces, engineering documentation, andstructured troubleshooting processes. You will work closely with hardware, firmware,software, cloud, field service, installation, and operations teams to identifyroot causes, validate solutions, and help prevent recurring issues. This is ahighly hands-on role for someone who is technically curious, persistent, andcomfortable getting into the details of a problem. Programming experience isnot required. What matters most is strong troubleshooting ability, technicalcuriosity, attention to detail, and the ability to methodically work throughunfamiliar systems.

Requirements

5+years of experience in technical support,systems support, field engineering, network operations, electronics,embedded systems, industrial equipment, EV charging, telecommunications,or a related technical troubleshooting environment.

Experienceworking with complex technical systems where issues may span hardware,networking, software, connectivity, and cloud services.

Education

• Bachelor'sdegree in Computer Science, Electrical Engineering, Computer Engineering,Information Technology, Mathematics, or a related technical fieldpreferred.
• Equivalentprofessional experience, technical certifications, military training, ordemonstrated hands-on expertise may be considered in place of a degree.

SpecializedSkills (Required)

• Strong hands-on troubleshootingand diagnostic skills with a structured approach to identifying andresolving complex technical issues.
• Abilityto read, follow, and improve technical documentation, engineeringrunbooks, service procedures, and troubleshooting guides.
• Strongroot-cause analysis and problem-solving skills.
• Abilityto clearly document technical findings, troubleshooting steps,resolutions, and recurring issues.
• Abilityto work effectively with engineering, field service, installation,operations, and customer-facing teams.
• Abilityto independently own escalated technical issues from investigation throughresolution and validation.
• Strongattention to detail, persistence, curiosity, and willingness to learnunfamiliar technologies.
• Abilityto work on-site with physical equipment and participate in hands-ontesting and troubleshooting.
  
• Experiencewith EV charging infrastructure, EVSE, OCPP, or charger managementsystems .
• Experiencewith embedded systems, Linux-based devices, firmware updates,UART/serial consoles, or device-level diagnostics .
• Understandingof electrical systems and components, including voltage, current,power, grounding, relays, contactor, sensors, and circuit protection .
• Experiencetroubleshooting IoT, connected devices, industrial equipment,telecommunications equipment, or other distributed hardware systems .
• Familiaritywith cloud-connected products, APIs, backend services,device-management platforms, or fleet-management systems .
• Experiencewith network/protocol analysis tools such as Wireshark orsimilar utilities.

This is ahighly hands-on role for someone who is technically curious, persistent, andcomfortable getting into the details of a problem.

Programmingexperience is not required. What matters most is strong troubleshootingability, technical curiosity, attention to detail, and the ability tomethodically work through unfamiliar systems.

• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance
  

Why Join VoltiE Group

Work ontechnology with real-world impact. Help build and support infrastructure thatenables the transition to electric transportation. Solve challenging technicalproblems. Work across hardware, firmware, networking, software, cloud services,and field operations. Gain exposure from product development and testingthrough installation, deployment, service, and maintenance. Work closely withhardware, firmware, software, cloud, engineering, operations, and field-serviceteams. Build broad technical expertise. Develop practical experience acrossconnected hardware and EV charging systems.

We valuepeople who don't just solve today's problem, but look for ways to prevent thenext one.

VoltiE Groupis an equal-opportunity employer. We welcome and encourage applicants from allbackgrounds, and do not discriminate based on race, sex, age, disability,sexual orientation, national origin, religion, color, genderidentity/expression, marital status, veteran status, or any othercharacteristics protected by applicable laws.