Technical Support Specialist - In-Office, Customer Impact

PostcardMania; Clearwater (FL); On-site; USD 51,577,000 - 57,859,000; Full time

Benefits offered by this job

Free on-site yoga

Free monthly chiropractor visits

Paid vacation time increases with Lon-

Job summary

PostcardMania in Clearwater, FL is seeking a Technical Customer Support Specialist for an in-office role. You will assist customers with product questions, troubleshoot issues, and document interactions to ensure positive experiences.

The ideal candidate has 2–5 years in customer service, strong computer skills, and the ability to type 40 wpm. The role pays $18 per hour and includes on-site perks such as yoga and chiropractic visits.

Qualifications

• 2–5 years experience in Customer Service.
• Strong computer skills and ability to learn new software quickly.
• Professional verbal and written communication skills.
• Type at least 40 wpm accurately.

Responsibilities

• Provide timely, professional product support by phone, email, live chat, or other channels.
• Understand questions, troubleshoot issues, and route advanced problems to the right team.
• Document recurring issues and interact with customers to improve their experience.
• Coordinate with designers/creative directors to move customer projects forward.
• Support VIP accounts with urgency and attention to detail.

Skills

Customer service experience

Communication skills

Problem solving

Fast learning

Tools

LiveAgent

Microsoft Outlook

Microsoft Excel

Job description

PostcardMania in Clearwater, FL is seeking a Technical Customer Support Specialist for an in-office role. You will assist customers with product questions, troubleshoot issues, and document interactions to ensure positive experiences.

The ideal candidate has 2–5 years in customer service, strong computer skills, and the ability to type 40 wpm. The role pays $18 per hour and includes on-site perks such as yoga and chiropractic visits.