Technical Analyst / Support

Garmin; Olathe (KS); On-site; USD 85,000 - 115,000; Full time

Job summary

Garmin is seeking a full-time Technical Analyst at its U.S. headquarters in the Greater Kansas City area.

The role focuses on supporting IT needs around case management, reporting, data analysis and system configuration, and on independently assessing and completing projects to improve IT products and services efficiency. Key responsibilities include leading root-cause investigations, collaborating with project teams, and autonomously managing small to medium projects while developing proactive

Qualifications

• Associate's or Bachelor's degree in IT or related field and minimum 4 years IT or technical experience.
• Demonstrated ability to troubleshoot and isolate issues creatively and systematically.
• High familiarity with Windows, Mac and Linux operating systems.
• Proficient with PowerShell and Bash scripting.
• Highly proficient with a CLI on all platforms and remote tools (SSH, WinRM).
• Proficient at parsing large log files and terminal output.
• Solid networking knowledge (DHCP, DNS, routing, subnets, VLANs).
• Strong verbal, written, and interpersonal communication; detail-oriented and self-motivated.

Responsibilities

• Lead root-cause investigations and ensure accurate issue resolution.
• Collaborate with project teams to align requirements and deliverables.
• Identify and evaluate new IT tools to improve efficiency across global teams.
• Autonomously manage small to medium projects of average complexity.
• Maintain and update IT system knowledge articles and documentation.
• Develop KPIs and processes for proactive monitoring and issue triage.

Skills

Root-cause analysis

PowerShell scripting

Bash scripting

CLI proficiency

Log parsing

Networking fundamentals

Communication

Education

Associate's or Bachelor's in IT

Tools

OpsGenie

PagerDuty

AppDynamics

Splunk

SolarWinds

Zabbix

Job description

Overview

We are seeking a full-time Technical Analyst at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for managing various technical development tasks supporting IT needs around case management, reporting, data analysis and system configuration and for independently assessing and completing projects and tasks improving IT products and services efficiency.

Essential Functions

• Primary point of escalation in conducting investigations of root-cause analysis of issues.
• Work closely with project teams to ensure requirements are understood and deliverables are aligned with project objectives
• Learn how to use and apply appropriate tools as needed for this role – and responsible for identifying new tools able to be leveraged across global IT teams
• Autonomously manage requirements for small to medium size projects of average complexity
• Use and update instruction/knowledge articles for IT systems and infrastructure components
• Collaborate among/across teams to ensure issues are addressed by the appropriate individuals
• Demonstrate responsibility for ongoing personal development, professional growth and continuing education
• Ability to work off business hours and weekends as needed
• Identify and quickly resolve complex issues within the environment that impact associate productivity, including performing thorough root cause analysis to prevent recurrence
• Collaborate with other IT and Security teams to establish proactive monitoring and measurements to determine where user experience issues exist and that require attention
• Develop and implement a set of key performance indicators that drive operational processes, demonstrate program effectiveness, and identify areas of improvement
• Develop and implement operational processes for proactive monitoring, issue identification, triage, and resolution to prioritize user experience work, while maintaining close collaboration with IT and Security associates

Basic Qualifications

• Associate's degree OR Bachelors Degree in IT or related field, AND a minimum of 4 years IT or technical experience
• Demonstrated ability to creatively and systematically troubleshoot and isolate issues
• High technical familiarity with Windows, Mac and Linux operating systems
• Competent with scripting languages such as PowerShell and Bash
• Highly proficient using a CLI on all platforms and using various CLI-based remote tools (SSH, WinRM, etc)
• Proficient with effectively parsing through and processing large amounts of log files (ex. event viewer, and syslogs) and terminal output
• Good working knowledge of networking concepts such as DHCP, DNS, routing, subnets, VLANS, etc.
• Demonstrated strong and effective verbal, written, and interpersonal communication skills in a team setting
• Consistently demonstrates quality and effectiveness in work documentation and organization
• Demonstrated ability to remain technically current through outside research, study, and training
• Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision.
• Ability to work in a fast paced, dynamic environment.IT

Desired Qualifications

• Industry Certifications and/or a willingness to become certified at an advanced level on technologies and products
• Experience and/or training with enterprise IT systems
• Experience with an alert aggregation/management tool like OpsGenie or PagerDuty
• Experience with monitoring tools such as App Dynamics, Solarwinds, Splunk and Zabbix

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits