IT Incident & Data Analytics Specialist

Garmin; Olathe (KS); On-site; USD 85,000 - 115,000; Full time

Job summary

Garmin is seeking a full-time Technical Analyst at its U.S. headquarters in the Greater Kansas City area.

The role focuses on supporting IT needs around case management, reporting, data analysis and system configuration, and on independently assessing and completing projects to improve IT products and services efficiency. Key responsibilities include leading root-cause investigations, collaborating with project teams, and autonomously managing small to medium projects while developing proactive

Qualifications

• Associate's or Bachelor's degree in IT or related field and minimum 4 years IT or technical experience.
• Demonstrated ability to troubleshoot and isolate issues creatively and systematically.
• High familiarity with Windows, Mac and Linux operating systems.
• Proficient with PowerShell and Bash scripting.
• Highly proficient with a CLI on all platforms and remote tools (SSH, WinRM).
• Proficient at parsing large log files and terminal output.
• Solid networking knowledge (DHCP, DNS, routing, subnets, VLANs).
• Strong verbal, written, and interpersonal communication; detail-oriented and self-motivated.

Responsibilities

• Lead root-cause investigations and ensure accurate issue resolution.
• Collaborate with project teams to align requirements and deliverables.
• Identify and evaluate new IT tools to improve efficiency across global teams.
• Autonomously manage small to medium projects of average complexity.
• Maintain and update IT system knowledge articles and documentation.
• Develop KPIs and processes for proactive monitoring and issue triage.

Skills

Root-cause analysis

PowerShell scripting

Bash scripting

CLI proficiency

Log parsing

Networking fundamentals

Communication

Education

Associate's or Bachelor's in IT

Tools

OpsGenie

PagerDuty

AppDynamics

Splunk

SolarWinds

Zabbix

Job description

Garmin is seeking a full-time Technical Analyst at its U.S. headquarters in the Greater Kansas City area.

The role focuses on supporting IT needs around case management, reporting, data analysis and system configuration, and on independently assessing and completing projects to improve IT products and services efficiency. Key responsibilities include leading root-cause investigations, collaborating with project teams, and autonomously managing small to medium projects while developing proactive