Technical Support Specialist II — Hybrid Remote

Baxter International; Town of Skaneateles (NY); Híbrido; USD 53.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Dental

401(k) plan

Paid time off

Descripción de la vacante

Baxter International in Skaneateles Falls, NY seeks a Technical Support Specialist II to deliver remote troubleshooting for hardware, software, and network issues while documenting steps and outcomes. You will partner with R&D and engineering to resolve complex cases and support part replacements.

The role requires a hybrid onsite presence for collaboration, training, and team engagement, with a focus on delivering high-quality technical support and continuous improvement across Baxter products

Formación

• 1+ year in remote technical troubleshooting or 2–3 years in technical/customer support.
• Experience troubleshooting Microsoft OS, Active Directory, and server environments.
• Experience diagnosing hardware, software, networking, and security issues.
• Experience installing and troubleshooting computer hardware and peripheral devices (e.g., printers, scanners, Bluetooth devices).
• Ability to follow regulated processes and maintain compliant documentation standards.
• Associate degree in Information Systems (or related field) and/or relevant technical certifications (e.g., CompTIA, Microsoft, networking) preferred.
• Experience supporting medical devices or healthcare environments, including web-based/client-server applications, SAP or similar systems, and knowledge management tools preferred.

Responsabilidades

• Provide remote troubleshooting support for hardware, software, and network-related issues.
• Document all cases in detail, including issue identification, troubleshooting steps, and resolution outcomes.
• Execute customer requests such as part replacements and case creation through systems and alternate workflows.
• Support escalation processes by engaging appropriate internal teams (e.g., R&D, engineering) when required.
• Deliver technical guidance on use of supported hardware, software, and connected devices.
• Track and update cases to ensure timely resolution aligned with defined KPIs and service levels.
• Identify and document recurring issues to support product and process improvements.
• Utilize standard tools, systems, and knowledge management resources to resolve technical issues.

Conocimientos

Remote troubleshooting

Microsoft OS

Active Directory

Server environments

Hardware & peripherals

Networking & security

Documentation

Regulated processes

Educación

Associate degree in Information Systems

Technical certifications (CompTIA, Microsoft, networking)

Herramientas

SAP

Knowledge management tools

Descripción del empleo

Baxter International in Skaneateles Falls, NY seeks a Technical Support Specialist II to deliver remote troubleshooting for hardware, software, and network issues while documenting steps and outcomes. You will partner with R&D and engineering to resolve complex cases and support part replacements.

The role requires a hybrid onsite presence for collaboration, training, and team engagement, with a focus on delivering high-quality technical support and continuous improvement across Baxter products