Technical Support Specialist I — Cloud & UC

Momentum Telecom; Birmingham, Northern (AL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Momentum Telecom in Birmingham, AL is seeking a Technical Support Rep 1 - ECS to deliver advanced technical support to Momentum Retail customers and escalate reseller issues as needed. The role is based in our Birmingham, AL office with occasional scheduling flexibility.

You will handle high-volume calls, utilize resources and follow workflows to resolve problems, maintain performance standards, and provide excellent customer service.

Qualifications

• Two years of proven successful customer service experience, inbound call center experience preferred.
• High school graduate, some college or technical troubleshooting experience preferred.

Responsibilities

• Provide advanced technical support to Momentum Retail customers and escalate reseller issues.
• Handle open customer cases and ensure resolution or escalation as needed.
• Adhere to company policies and demonstrate exceptional customer service behaviors.
• Maintain performance according to standards and work effectively with team members.

Skills

Advanced troubleshooting

Customer service

Written & verbal communication

Problem solving

Education

High school diploma

Tools

Momentum UC Direct

Job description

Momentum Telecom in Birmingham, AL is seeking a Technical Support Rep 1 - ECS to deliver advanced technical support to Momentum Retail customers and escalate reseller issues as needed. The role is based in our Birmingham, AL office with occasional scheduling flexibility.

You will handle high-volume calls, utilize resources and follow workflows to resolve problems, maintain performance standards, and provide excellent customer service.