Technical Support Specialist I: Advanced Troubleshooting

Momentum; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Momentum is seeking a Technical Support Rep 1 to provide advanced technical support to Momentum Retail customers and escalate reseller issues. Based in Birmingham, AL or Knoxville, TN, the role requires strong customer service and problem-solving skills.

You will handle calls, use workflows, and maintain performance standards while collaborating with team members. This position offers growth with exposure to UC Direct and related services.

Qualifications

• High school graduate with preferred some college.
• Two years of proven successful customer service experience.
• Experience in inbound call center is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Provide superior customer service and advanced technical support for Retail customers.
• Serve as point of resolution for escalated Reseller issues and manage open cases.
• Follow policies, use required resources, and escalate when needed.
• Identify process improvements and contribute to performance goals.

Skills

Customer service

Phone support

Problem solving

Verbal communication

Written communication

IT troubleshooting

Momentum UC Direct

Education

High school diploma

Some college

Tools

Momentum UC Direct

Job description

Momentum is seeking a Technical Support Rep 1 to provide advanced technical support to Momentum Retail customers and escalate reseller issues. Based in Birmingham, AL or Knoxville, TN, the role requires strong customer service and problem-solving skills.

You will handle calls, use workflows, and maintain performance standards while collaborating with team members. This position offers growth with exposure to UC Direct and related services.