Technical Support Specialist I — 24/7 IT Help Desk

Raley's; West Sacramento (CA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

401(k) with company contributions and

Tuition Reimbursement

Medical, dental, and vision insurance

Paid time off

Family leave and time off

Life insurance

Wellness programs

Flexible Spending Account

Health Savings Account

Store discounts

Zusammenfassung

Raley's is seeking a Technical Support Specialist I to join our on-site Technical Assistance Center in California. You will diagnose and troubleshoot desktop, laptop, and network issues, assisting employees across the organization with timely IT support.

Applicant should have a BA/BS in Computer Science or related field and at least one year of technical support experience. Excellent communication and customer service skills are essential to maintain smooth operations in a fast-paced environment.

Qualifikationen

• BA/BS in Computer Science or related field preferred.
• Minimum of one year of technical support experience.
• Strong verbal and written communication skills.
• Basic understanding of networking concepts.
• Ability to organize and manage multiple tasks with tight deadlines.

Aufgaben

• Provide timely resolution of problems or escalation to IT staff.
• Be the first point of contact for technical assistance via phone, email, or chat.
• Determine and document best solutions based on issue details.
• Identify and escalate urgent problems and follow help desk procedures.
• Provide case status updates to management and end-users.

Kenntnisse

Technical background

Communication skills

Customer service

Detail oriented

Problem solving

Ausbildung

BA/BS in Computer Science

Tools

Helpdesk software

Jobbeschreibung

Raley's is seeking a Technical Support Specialist I to join our on-site Technical Assistance Center in California. You will diagnose and troubleshoot desktop, laptop, and network issues, assisting employees across the organization with timely IT support.

Applicant should have a BA/BS in Computer Science or related field and at least one year of technical support experience. Excellent communication and customer service skills are essential to maintain smooth operations in a fast-paced environment.