Technical Support Specialist - Help Desk & Troubleshooting

Worldwide Express; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Worldwide Express in Austin, TX is seeking a Technical Support Specialist to join a multi-disciplinary team providing business technology support services. You will apply best-practice problem solving and communicate clearly to help users navigate proprietary systems such as WEXNET, SpeedShip, WorldShip, ShipRush, and UPS.com.

The role requires a Bachelor’s degree and 0–2 years of experience, with strong MS Office skills, attention to detail, and excellent communication and collaboration

Qualifications

• Bachelor’s degree required.
• 0–2 years of relevant experience.
• Strong verbal and written communication.

Responsibilities

• Provide first-line technical support via phone, e-mail and a desktop support application.
• Support proprietary systems (WEXNET, SpeedShip, WorldShip, ShipRush, UPS.com).
• Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
• Coordinate with vendor support contacts to resolve issues.
• Troubleshoot basic hardware issues.
• Test bug fixes and enhancements.
• Redirect or escalate problems when appropriate.
• Respond to inquiries in a timely manner, following procedures and protocols.

Skills

MS Office

Hardware & Software

Adaptable

Attention to detail

Communication

Collaboration

Time management

Prioritization

Education

Bachelor's degree

Job description

Worldwide Express in Austin, TX is seeking a Technical Support Specialist to join a multi-disciplinary team providing business technology support services. You will apply best-practice problem solving and communicate clearly to help users navigate proprietary systems such as WEXNET, SpeedShip, WorldShip, ShipRush, and UPS.com.

The role requires a Bachelor’s degree and 0–2 years of experience, with strong MS Office skills, attention to detail, and excellent communication and collaboration