Technical Support Specialist

WWEX Group; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

WWEX Group in Austin, TX seeks a Technical Support Specialist to join a multidisciplinary team providing business technology support. You will be the first line of contact via phone, email, and desktop tools, diagnosing and resolving issues across proprietary and third-party systems.

The role requires a Bachelor’s degree and 0–2 years of relevant experience, with strong MS Office skills and excellent communication. Collaboration and time-management are essential in this fast-paced environment.

Qualifications

• Bachelor’s degree.
• 0–2 years of relevant experience.
• MS Office to include Excel, Word, Outlook.
• Strong communication and collaboration skills.
• Detail-oriented with good time management and prioritization.

Responsibilities

• Understand and support the company’s proprietary systems and other third-party systems, including guidance for WEXNE, SpeedShip, UPS.com, WorldShip.
• Provide first line technical support via phone, e-mail and/or a desktop support application.
• Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
• Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
• Troubleshoot basic hardware issues.
• Test bug fixes and enhancements.
• Redirect or escalate problems as appropriate.
• Respond to inquiries in a timely manner, adhering to procedure and protocol.

Skills

MS Office

Excel

Word

Outlook

Hardware knowledge

Software knowledge

Adaptability

Attention to detail

Communication skills

Collaboration

Time management

Prioritization

Education

Bachelor’s degree

Tools

Zendesk

ShipRush

WorldShip

UPS WorldShip

Rackspace

Job description

PURPOSEThis position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.ESSENTIAL DUTIES & RESPONSIBILITIES•Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to:o WEXNETo SpeedShipo UPS.como WorldShipo ShipRush• Provide first line technical support via phone, e-mail and/or a desktop support application.• Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.• Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.• Troubleshoot basic hardware issues.• Test bug fixes and enhancements.•Redirect or escalate problems as appropriate.•Respond to inquiries in a timely manner, adhering to procedure and protocol.REQUIRED KNOWLEDGE/SKILLS/ABILITIES•MS Office to include Excel, Word, Outlook.•Computer hardware and software.•Adaptable.•Attention to detail.•Good communication skills, both verbal and written.•Excellent collaboration skills.•Time management skills.•Ability to prioritize.QUALIFICATIONS:•Bachelor’s degree.•0 – 2 years of relevant experience.