ERP & SaaS Support Engineer

Versapay; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Versapay in the United States is seeking a technical specialist to act as the bridge between customers and product/engineering, tackling advanced issues involving integrations and ERP workflows. You will collaborate with Product, Engineering and QA on releases, document solutions, and contribute to the knowledge base to accelerate problem resolution.

The role emphasizes strong SQL, API diagnostics, and clear communication to translate technical details for non-technical audiences while driving

Qualifications

• Proven experience supporting ERP systems or complex SaaS platforms.
• Strong problem-solving skills including SQL, API diagnostics, and system integration.
• Excellent communication skills to translate technical details for non-technical audiences.

Responsibilities

• Act as the technical bridge between customers and product/engineering teams.
• Resolve escalated, complex technical issues involving integrations and ERP workflows.
• Drive continuous improvement in product and support processes.
• Perform technical troubleshooting and resolution for advanced issues.
• Collaborate with Product, Engineering, and QA on software releases and bug escalation.
• Document solutions and maintain knowledge base articles.

Skills

ERP support

SQL

APIs

System integration

Communication

Job description

Versapay in the United States is seeking a technical specialist to act as the bridge between customers and product/engineering, tackling advanced issues involving integrations and ERP workflows. You will collaborate with Product, Engineering and QA on releases, document solutions, and contribute to the knowledge base to accelerate problem resolution.

The role emphasizes strong SQL, API diagnostics, and clear communication to translate technical details for non-technical audiences while driving