Remote ERP & API Escalation Engineer

Versapay; United States; Remoto; USD 70.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work options

Descrizione del lavoro

Versapay is seeking a Technical Support Specialist to serve as the technical bridge between customers and product/engineering teams. You will resolve escalated, complex issues, often involving ERP integrations, APIs, and data workflows, while driving continuous improvement in both product and support processes.

The role requires deep product knowledge, advanced troubleshooting, and the ability to coordinate across multiple internal and external teams.

Competenze

• Proven experience supporting ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) or complex SaaS platforms.
• Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration.
• Familiarity with business processes in finance, HR, or supply chain, and the ability to map technical issues to business impact.
• Experience with system upgrades, patch management, and regression testing.

Mansioni

• Serve as the escalation point for advanced technical issues, including ERP integrations, APIs, middleware, and custom configurations.
• Perform in-depth log analysis, error tracing, and root cause analysis using Jira, Salesforce, and internal monitoring platforms.
• Replicate and diagnose customer-reported issues in sandbox/demo environments, documenting clear steps for development teams.
• Address data integrity, system performance, and security/compliance concerns across ERP modules (finance, HR, or supply chain).
• Support integration challenges, including ETL processes, token migrations, and third-party connector troubleshooting.
• Work with Product, Engineering, and QA to validate software releases, elevate bugs, and align enhancements with customer needs.
• Act as a technical SME during client escalation calls, providing expertise on system architecture and data flows.

Conoscenze

ERP system knowledge

SQL/database management

API diagnostics

System integration

Technical troubleshooting

Documentation

Communication

Incident management

Strumenti

Jira

Salesforce

Intercom

Monitoring tools

Descrizione del lavoro

Versapay is seeking a Technical Support Specialist to serve as the technical bridge between customers and product/engineering teams. You will resolve escalated, complex issues, often involving ERP integrations, APIs, and data workflows, while driving continuous improvement in both product and support processes.

The role requires deep product knowledge, advanced troubleshooting, and the ability to coordinate across multiple internal and external teams.