Technical Support Specialist

Qubica Holdings s.r.l.; Mechanicsville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

medical/dental/vision insurance

401k with employer contribution

PTO

paid Holidays

on-site fitness center

Job summary

Qubica Holdings s.r.l. is seeking a Technical Support Specialist to join a growing professional team. You will support customers by phone, email, chat, and remote tools, helping a mix of large and small businesses with IT challenges in the bowling and entertainment industry.

The role emphasizes strong communication with customers and the ability to learn about technology and innovations. The company offers competitive compensation and a benefits package including health coverage and retirement

Qualifications

• Strong communication and customer-service skills.
• Experience supporting customers by phone, email, and chat.
• Willingness to learn technology and innovations in the bowling and entertainment industry.

Responsibilities

• Provide support to customers by phone, email, chat, and using remote support tools.
• Assist both large and small businesses with IT-related issues.
• Collaborate with the team to grow technical skills.

Skills

Phone support

Email support

Chat support

Customer service

Tools

Remote support tools

Job description

We are looking for motivated individuals who want to continue their careers in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? We are looking for a skilled individual to become the newest member of our professional Technical Support team.

As a Technical Support Specialist, you will provide support to our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no in-house IT expertise. We are not just looking for the best technical skills; we are also looking for folks who interact well with customers - whether they are the business owner, front desk staff, or mechanic. We are a growth-focused employer dedicated to further developing these skills in our employees.

Competitive compensation and benefits include:

• medical/dental/vision insurance
• 401k with employer contribution
• PTO
• paid Holidays
• on-site fitness center

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.