Growth-Focused Technical Support Specialist

Qubica Holdings s.r.l.; Mechanicsville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

medical/dental/vision insurance

401k with employer contribution

PTO

paid Holidays

on-site fitness center

Job summary

Qubica Holdings s.r.l. is seeking a Technical Support Specialist to join a growing professional team. You will support customers by phone, email, chat, and remote tools, helping a mix of large and small businesses with IT challenges in the bowling and entertainment industry.

The role emphasizes strong communication with customers and the ability to learn about technology and innovations. The company offers competitive compensation and a benefits package including health coverage and retirement

Qualifications

• Strong communication and customer-service skills.
• Experience supporting customers by phone, email, and chat.
• Willingness to learn technology and innovations in the bowling and entertainment industry.

Responsibilities

• Provide support to customers by phone, email, chat, and using remote support tools.
• Assist both large and small businesses with IT-related issues.
• Collaborate with the team to grow technical skills.

Skills

Phone support

Email support

Chat support

Customer service

Tools

Remote support tools

Job description

Qubica Holdings s.r.l. is seeking a Technical Support Specialist to join a growing professional team. You will support customers by phone, email, chat, and remote tools, helping a mix of large and small businesses with IT challenges in the bowling and entertainment industry.

The role emphasizes strong communication with customers and the ability to learn about technology and innovations. The company offers competitive compensation and a benefits package including health coverage and retirement