Technical support specialist for monitoring

Devexperts; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Гибридный/удалённый формат работы (Гео

Гибридный/удалённый формат работы (Гео

Job summary

Devexperts ищет специалиста технической поддержки для мониторинга платформ в реальном времени и уведомления участников о выявленных проблемах. Требуется умение эффективно коммуницировать и работать с иностранными клиентами.

Кандидат должен обладать опытом поддержки клиентов, знанием мониторинга (Zabbix) и инструментов Jira/Confluence/Slack, а также базовым уровнем английского. Гибридный/удаленный режим работы возможен из Грузии.

Qualifications

• Высокий уровень коммуникаций и общих навыков.
• Опыт поддержки клиентов с иностранными клиентами — приветствуется.
• Знакомство с сетями и мониторингом будет плюсом.

Responsibilities

• Отслеживание состояния платформ в реальном времени и эскалирование инцидентов по протоколу.
• Обеспечение безотказной работы SH комплекса и взаимодействие с клиентами по запросам и отчетам об инцидентах.

Skills

Communication

Customer support

Attention to detail

English (upper-intermediate)

Education

Bachelor’s or Master’s in Computer Science

Tools

Zabbix

Jira

Confluence

Slack

Job description

Описание

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. We are looking for a Technical Support Specialist who will watch for our platforms' state in real-time and warn other parties about spotted issues.

Задачи

Ensure trouble-free functioning of the SH (Software & Hardware) complex, Immediately attract other specialists of the company in accordance with the approved protocol of escalation in case of SH regular operation abnormality (diagnosed by the signal of the technical support specialist, monitoring means of the SH complex, and the client). Handle communication with our customers regarding their requests and issue reports

Требования

High level of communication and soft skills, Sharp attention to detail, Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.), Ability to work in an environment with frequently changing context, Upper-intermediate level of technical and common English, both spoken and written. Будет плюсом: Possession of basic IT skills (including Unix and Windows operating systems at the administrator level, have good command of SQL as well as master network technologies, monitoring systems),; 1+ years of experience in customer support with foreign clients,; Experience with monitoring tools (i.e. Zabbix), Jira, Confluence and Slack,; Bachelor’s and/or master’s degree in computer science or professional secondary education related to network administration

Условия

• Possibility of hybrid/remote work mode in Georgia
• Flexible working hours
• 24 working days of paid vacation
• Fully paid additional wellness days (3 days per year)
• FitPass (sport and related activities) access
• Medical insurance - VIP package
• Modern office with new equipment
• PlayStation and table football in the office
• Meals in the office
• Teambuilding activities
• Corporate parties
• Football club
• Billiard club
• Speakers' club
• Free admission to corporate external events
• Possibility of joining conferences and professional fairs
• Personal branding development support
• Unlimited access to self-learning platforms
• Certification opportunitiesMentorship Program
• Parental bonus
• Referral bonusBlood donation paid leave
• Gifts for employees
• Gifts for children