Technical Support Specialist: Fast-Paced Help Desk Pro

Jobvite, Inc.; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Jobvite, Inc. is seeking a Technical Support Specialist to assist customers with software applications using a ticketing system and knowledge base. You will handle requests via phone, email, and chat, open and close tickets, and maintain records per procedures.

The role requires knowledge of HTML/CSS/LESS/SASS, JavaScript, and Bootstrap/flexbox, plus 2–3 years in a help desk. Strong written communication and problem-solving are essential.

Qualifications

• Associate's degree in computer science or related field.
• Minimum of 3 years computer and software service experience in a fast-paced business environment.
• Minimum of 2-3 years supporting customer applications via phone in technical help desk environment.
• Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and concepts like layout design, cross browser compatibility, and accessibility
• Working knowledge of website design, mobile-first and responsive web design, and CSS frameworks such as Bootstrap and flexbox
• Basic understanding of Windows folder and registry structure
• Basic understanding of DNS records and domain names
• Intermediate in Microsoft Office suite (Outlook, Word, Excel, CRM)

Responsibilities

• Provide technical support for customer software applications via ticketing system and knowledge base.
• Answer customer requests via phone, email, and chat in a timely and accurate manner.
• Open, track, and close tickets in the work order system.
• Maintain documentation and support logs per procedures.
• Escalate complex issues to appropriate staff and suggest process improvements.
• Collaborate across departments to resolve customer problems and improve service.

Skills

HTML/CSS/LESS/SASS

JavaScript & jQuery

Cross-browser compatibility

Responsive web design

Technical writing

Education

Associate's degree in computer science or related field

Tools

CRM software

Microsoft Office (Outlook, Word, Excel)

Job description

Jobvite, Inc. is seeking a Technical Support Specialist to assist customers with software applications using a ticketing system and knowledge base. You will handle requests via phone, email, and chat, open and close tickets, and maintain records per procedures.

The role requires knowledge of HTML/CSS/LESS/SASS, JavaScript, and Bootstrap/flexbox, plus 2–3 years in a help desk. Strong written communication and problem-solving are essential.