Remote Support Specialist — Fast, Friendly Helpdesk Pro

inKind; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Generous PTO and holidays

Health and dental insurance

Parental leave

Job summary

inKind is seeking a Support Specialist to deliver outstanding service to guests and restaurant partners. The role emphasizes real-time problem-solving, clear communication with developers and merchants, and a hospitality-focused voice.

The candidate should be tech-savvy, organized, and able to work autonomously in a remote environment. Responsibilities include handling inbound/outbound emails and calls via Zendesk, resolving issues efficiently, and escalating complex cases as needed, while

Qualifications

• 1-2 years customer service experience.
• Experience with Zendesk CRM.
• Excellent written and verbal communication.
• Ability to explain abstract concepts verbally and in writing.
• Strong interpersonal and organizational skills.
• Proficiency in macOS and multitasking.

Responsibilities

• Provide email and phone support to guests and merchant partners via Zendesk.
• Complete 70-100 tickets/day with high QA score.
• Maintain open communications with restaurant owners and guests until resolved.
• Escalate complex issues to Tier 3 and Management.
• Communicate technical issues to end users and development team.
• Provide updates to manager on common problems and solutions.
• Inform team of important issues to improve performance.

Skills

Customer service

Communication

Problem solving

Organization

Remote work

Time management

Tools

Zendesk

CRM software

macOS

Job description

inKind is seeking a Support Specialist to deliver outstanding service to guests and restaurant partners. The role emphasizes real-time problem-solving, clear communication with developers and merchants, and a hospitality-focused voice.

The candidate should be tech-savvy, organized, and able to work autonomously in a remote environment. Responsibilities include handling inbound/outbound emails and calls via Zendesk, resolving issues efficiently, and escalating complex cases as needed, while